Adriana Lea Plaza
Brooklyn,NY
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
6
6
years of professional experience
Work History
Hostess
La Nacional - Spanish Benevolent
05.2021 - Current
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
Hostess
Michelangelo Restaurant
01.2018 - 01.2020
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
Education
Master of Arts - Creative Writing
New York University
New York05.2022
Bachelor of Science - Psychology
Universidad Privada De Santa Cruz De La Sierra
Santa Cruz De La Sierra- Bolivia07.2020
Skills
- Dining Area Maintenance
- Server Support
- Event Planning
- Dining Room Management
- Customer Service
- Guest Complaint Resolution
- Complaint Handling
- Reservations Management
Timeline
Hostess
La Nacional - Spanish Benevolent
05.2021 - Current
Hostess
Michelangelo Restaurant
01.2018 - 01.2020
Master of Arts - Creative Writing
New York University
Bachelor of Science - Psychology
Universidad Privada De Santa Cruz De La Sierra
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