Adriana Lemos
Summary
Accomplished Pharmacy Operations Manager with a proven track record at St. John's Community Health, enhancing operational efficiency and patient satisfaction through innovative management and inventory control. Skilled in regulatory compliance and staff training, I significantly improved service quality by streamlining processes and optimizing staff performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
St. John's Community Health
10.2022 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacy Technician II
Omni Family Health
10.2018 - 11.2024
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established 340B auditing processes to meet internal and regulatory requirements.
- Held training sessions for new technicians and pharmacists, enhancing team proficiency.
- Worked with other departments to ensure that pharmacies were running smoothly.
- Helped open new pharmacies by ensuring all supplies were purchased and installed prior to pharmacy opening.
- Placed pharmacy supplies orders.
- Worked with credentialing department to ensure that new pharmacies established all insurance contracts.
District Lead Pharmacy Technician
Rite Aid Pharmacy
09.2012 - 10.2018
- Contributed to the development and updating of pharmacy technician training materials, ensuring all team members received comprehensive instruction on relevant topics.
- Reduced inventory discrepancies by conducting regular audits and implementing a robust tracking system for medications.
- Improved patient care by streamlining pharmacy processes and implementing efficient medication dispensing techniques.
- Increased operational efficiency by training and mentoring junior pharmacy technicians on best practices and protocols.
- Served as a subject matter expert on various software applications used within the pharmacy setting while providing technical support when needed.
- Supported multiple pharmacies within the district by providing coverage during staff shortages or high-demand periods.
- Maintained compliance with federal, state, and company regulations, ensuring safe and effective pharmacy operations.
- Facilitated smooth transitions during mergers or acquisitions involving pharmacies within the district by assisting with integration efforts at both operational and personnel levels.
Education
Bachelor of Science - Criminal Justice
California State University, Long Beach
Long Beach, CA05-2007
Skills
- Operations management
- Staff management
- Staff training
- Inventory control
- Employee management
- Personnel management
- Policy enforcement
- Drug inventory management
- Performance metrics
- Regulatory compliance
- Pharmacy operations management
- Budget administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Registered Pharmacy Technician - TCH 84127, exp. 02/26
Timeline
Pharmacy Operations Manager
St. John's Community Health
10.2022 - Current
Pharmacy Technician II
Omni Family Health
10.2018 - 11.2024
District Lead Pharmacy Technician
Rite Aid Pharmacy
09.2012 - 10.2018
Bachelor of Science - Criminal Justice
California State University, Long Beach
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