Hi, I’m
Adriana Lepe
Customer Service Representative
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
years of professional experience
Work History
The Matchmaking Company
Customer Service Representative
09.2024 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Alsco
Production Worker
10.2023 - 08.2024
Job overview
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
Stiiizy
Floor Lead
01.2020 - 07.2023
Job overview
- Maintained up-to-date knowledge of store sales, payment policies and security standards as well as effective cleanliness and well organization.
- Answered customer questions about products and services, and helped locate merchandise.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Managed efficient cash register operations.
Advance America
Center Sales Manager
07.2019 - 03.2021
Job overview
- Loan Processing
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenues.
- Built relationships with customers and community to establish long-term business growth.
- Met Store Collection Goals with managing the Payday Loan product percentage.
Fast Auto And Payday Loans
Branch Manager
08.2016 - 10.2018
Job overview
- Loan Processing
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Burger King
Shift Supervisor
08.2014 - 07.2016
Job overview
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
Education
Hiram W. Johnson High School
High School Diploma
01.2011
Skills
- Exceeding Customer Expectations
- Excellent Cash Handling
- Positive Customer Engagement
- Loan Processing Skills/ Collections
- Excellent Communication Skills
- Strong Team Building
- Account updating
- Complaint resolution
- Documentation
- Service upselling
- Typing proficiency
- Professional telephone demeanor
- Call center operations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Matchmaking Company
09.2024 - Current
Production Worker
Alsco
10.2023 - 08.2024
Floor Lead
Stiiizy
01.2020 - 07.2023
Center Sales Manager
Advance America
07.2019 - 03.2021
Branch Manager
Fast Auto And Payday Loans
08.2016 - 10.2018
Shift Supervisor
Burger King
08.2014 - 07.2016
Hiram W. Johnson High School
High School Diploma
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