Adriana Linares Caballero
Stafford,VA
Summary
A result-driven worker with a strong work ethic and desire to always grow. Excellent at managing high-pressure situations and providing outstanding customer service. Proficient in Microsoft Excel and critical thinking, with a keen ability in documentation and data analysis. Solid background in leadership and overseeing operations to improve work dynamics.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wegmans
11.2021 - Current
- Effectively handled high-pressure situations, maintaining professionalism and composure while resolving conflicts and disputes.
- Managing escalated calls with efficiency ensuring results that both benefit the customer and the company mutually
- Delivered exceptional customer service to all customers by being well informed and keeping up to date of the products and services offered
- filled, organized and updated important documentation for easy access and retrieval
Assistant Manager
Family Dollar
06.2021 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handled delivery services and inventory tracking, including the unloading of trucks and restocking shelves
- Overseeing store opening and closing procedures, ensuring all alarms were set or disarmed, tills were accounted for, and keeping the store clean and prepared for the day.
Cashier
Auntie Anne's Pretzels
09.2020 - 06.2021
- Greeted customers and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained all areas clean and organized
- Ensured all products met high-quality standards while maintaining optimal stock levels of all items.
- Assisted in preparing pretzels and managing product displays.
Shift Leader
Tropical Smoothie Cafe
07.2019 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately
- Oversaw daily cash handling procedures, maintaining accurate records
- Prepared and served food items ensuring the best quality always.
- Resolved customer issues and complaints, offering the best solution for both the customers and the store
- Handled both opening and closing procedures, ensuring the store would always be ready for an efficient day.
Education
High School Diploma -
Freedom High School
06-2021
Associate of Science - Business Administration And Management
Northern Virginia Community College
Annandale, VA05-2024
Bachelor of Science - Cybersecurity Business Management And Analytics
Virginia Tech
05-2027
Skills
- Customer service
- Microsoft PowerPoint
- Critical thinking
- Data entry
- Bilingual
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Documentation
- Data collection
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Wegmans
11.2021 - Current
Assistant Manager
Family Dollar
06.2021 - 11.2021
Cashier
Auntie Anne's Pretzels
09.2020 - 06.2021
Shift Leader
Tropical Smoothie Cafe
07.2019 - 03.2020
High School Diploma -
Freedom High School
Associate of Science - Business Administration And Management
Northern Virginia Community College
Bachelor of Science - Cybersecurity Business Management And Analytics
Virginia Tech
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