Adriana Linsalato
Delray Beach,FL
Summary
Hardworking and passionate job seeker with strong organizational skills and a detail-oriented team player. Experienced in the customer service and office administration. Successful at managing multiple priorities and tasks with a positive attitude. Eager to commence a new chapter in the career force and ambitious to learn and grow within the industry.
Overview
2
2
years of professional experience
Work History
Veterinary Assistant
Center For Veterinary Care
05.2020 - 10.2021
- Welcome clients in a friendly and professional manner.
- Receive incoming calls and routine calls.
- Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms.
- Scheduling appointments after obtaining all necessary data concerning the patient and owner.
- Prepare all required forms such as patient clinical records, health certificates, immunization certificates, lab reports and euthanasia certificates in advance, if possible.
- Reviewing charts of patients being discharged from the clinic for completeness of information, bill is accurate with charges, and make follow-up appointments or note changes in patient status, as necessary.
- Collect client fees, make change and, process credit card transactions.
- Assisted in restraint, examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Performed testing and completed blood counts.
- Exercise a technical knowledge of products sold and demonstrate salespersonship abilities.
- Collected and processed samples for laboratory testing.
- Obtaining past medical records from clients, referral hospitals, and past veterinarians to merge with current clinic's medical records.
Patient Representative
MOST Physical Therapy
10.2019 - 10.2020
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Interacted with patients in a friendly and professional manner.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered incoming calls, scheduled appointments, confirmed appointments, and filed medical records.
- Prepared, scanned and faxed medical documents.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in/out procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Monitored billing collections and patient lost files.
Education
Bachelor of Arts - Public Relations And Organizational Communication
SUNY New Paltz
New Paltz, NY05.2021
Skills
- Strong Customer Communication
- Time management
- Customer Satisfaction
- Verbal and Written Communication
- Proficient in Excel
- Microsoft Office
- Interpersonal Skills
- Managing Multiple Tasks
- Problem-Solving
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Veterinary Assistant
Center For Veterinary Care
05.2020 - 10.2021
Patient Representative
MOST Physical Therapy
10.2019 - 10.2020
Bachelor of Arts - Public Relations And Organizational Communication
SUNY New Paltz
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