Open To Work
Adriana Lobo
Davison
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated professional. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking and reliable with strong ability in comunication. Highly organized, proactive and punctual with team-oriented mentality.
Results-driven Service Delivery Specialist known for high productivity and efficiency in completing tasks. Specialize in workflow optimization, client relationship management, and service quality improvement. Excel in communication, problem-solving, and time management to exceed project goals. Committed to leveraging these skills to enhance team performance and customer satisfaction.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Service Delivery Specialist
Ttec (TeleTech) - HealthCare Solutions
01.2024 - Current
- Coordinated service delivery processes for healthcare clients.
- Managed client communications to address inquiries and concerns.
- Collaborated with cross-functional teams to enhance service efficiency.
- Analyzed service performance data to identify improvement areas.
- Facilitated problem resolution for client issues and escalations.
- Supported compliance initiatives to meet healthcare regulations effectively.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
11.2022 - 01.2024
- Assisted customers with inquiries regarding healthcare solutions and services.
- Resolved customer complaints effectively through active listening and problem-solving.
- Guided customers in navigating online healthcare platforms and tools.
- Educated customers on product features, benefits, and enrollment procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Operations Manager
Leudine Ecuador
Quito
09.2011 - 01.2018
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Presented performance and productivity reports to supervisors.
- Responded to information requests from superiors, providing specific documentation.
- Generated performance and labor strategies to compete in new and existing markets.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Addressed customer concerns with suitable solutions.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Tracked and replenished inventory to maintain par levels.
Sales Coordinator
Leudine Colombia
Bogota
01.2011 - 09.2011
- Fostered relationships with customers to expand customer base and retain business.
- Input customer data into system, updating information regularly with changes to buying habits.
- Coordinated and finalized sales proposals to complete purchases.
- Developed and implemented new sales strategies to update product lines.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Reviewed operational records to prepare productivity reports and track customer volume and sales trends.
- Identified and proactively solved complex strategy problems that impacted sales management and business direction.
- Worked with production teams to assess, update and optimize delivery dates for customers.
Education
Associate of Science - Computer Science
Colegio Universitario Rafael Belloso Chacin
Maracaibo- VenezuelaSkills
- Computer Skills
- Inventory Management
- Staff Management
- Team Leadership
- Customer Service
- Performance Reporting
- Maintaining Compliance
- Multi-Unit Operations Management
- Decision Making
- Budget Development and Management
- Sales Promotion
- Budget Control
- Staff Scheduling
- Employee Motivation
- Foreign Language Software
- Informative Research
- Confidential Information Protection
- Attention to Detail
- Consecutive Translation
- Microsoft Office
- Video Conferencing
- Service delivery management
- Client communication
- Data analysis
- Problem resolution
- Service quality assurance
- Effective communication
- Active listening
- Team building
- Customer satisfaction
- Multitasking
- Teamwork
- Team leadership
Education and Training
other
Languages
Spanish
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Service Delivery Specialist
Ttec (TeleTech) - HealthCare Solutions
01.2024 - Current
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
11.2022 - 01.2024
Operations Manager
Leudine Ecuador
09.2011 - 01.2018
Sales Coordinator
Leudine Colombia
01.2011 - 09.2011
Associate of Science - Computer Science
Colegio Universitario Rafael Belloso Chacin