Adriana Lopez Esparza
Elk Grove Village,Illinois
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Shipt
Rosemont, IL
04.2020 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Responded promptly to customer inquiries via phone calls or emails.
- Suggested comparable products to replace out-of-stock items.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Asked store associates for help locating missing products.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Processed payments for purchased items using cash registers or other payment systems.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Provided gift wrapping services for purchased items upon request from customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Team Member
Target
Rosemont, IL
09.2018 - 03.2020
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Processed and retrieved customer special orders.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Answered phone calls regarding inquiries about products or services.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Participated in training sessions for new employees when needed.
- Stayed informed of company and store updates from leadership.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Attended staff meetings to stay updated on company policies and procedures.
- Recognized potential theft situations and alerted supervisor immediately.
- Troubleshot machine malfunctions and made adjustments to correct problems.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Dental Assistant
Children's & Adolescent Dentistry
Glenview, IL
08.2015 - 02.2018
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Educated patients on treatment procedures and post-procedure home care.
- Educated patients on proper oral hygiene techniques and habits.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took part in surgical procedures by assisting oral surgeon.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Verified patient insurance coverage, communicated any changes to the appropriate personnel.
- Managed front desk operations efficiently by responding to incoming calls in a professional manner.
- Scheduled follow-up appointments for patients as needed based on doctor recommendations.
- Maintained up-to-date records for each patient's medical history and dental care needs.
- Performed administrative duties including filing charts, collecting payments and reconciling daily transactions.
Customer Service Representative
DSC Logistics
Des Plaines, IL
08.2014 - 08.2014
- Primary CSR rep for customer "Merisant" at the time. Soley hired to handle account and all communications with representatives of their company.
- Resolved complex customer issues in a timely manner.
- Investigated customer complaints thoroughly and provided accurate resolutions promptly.
- Developed and implemented customer service policies and procedures for logistics operations.
- Maintained records of all customer transactions, inquiries, and complaints.
- Interacted with vendors to ensure timely delivery of products and services.
- Assisted customers with product returns or replacements due to defects or incorrect orders.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Participated in regular meetings with internal teams to discuss customer service strategies.
- Resolved conflicts between customers and suppliers regarding orders or delivery issues.
- Coordinated shipping schedules for outbound shipments.
- Reviewed invoices for accuracy prior to submission to customers.
- Identified opportunities for improvement within the logistics process flow.
- Ensured compliance with all relevant safety regulations when handling freight materials.
- Processed orders, returns, credits, and exchanges according to company policies.
- Monitored incoming shipments for accuracy and timeliness.
- Developed relationships with carriers to ensure reliable transportation services.
- Maintained customer accounts in the database system.
- Assisted with scheduling of deliveries based on customer needs.
- Managed inventory levels by tracking stock movements and updating records accordingly.
- Prepared reports related to customer service activities as requested by management.
- Collaborated with other departments such as sales and finance to ensure optimal customer service experience.
- Worked with freight carriers to resolve shipping problems locally, nationally and internationally.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Scheduled daily shipments of goods based on customers' requests.
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Prepared bills of lading by checking items against work orders and verifying correct destinations, quantities and routing.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Education
High School Diploma -
Maine West High School
Des Plaines, IL06-2008
Skills
- Customer Service
- Customer Relations
- Dispute Resolution
- Critical Thinking
- Quality Control
- De-Escalation Techniques
- Call Documentation
- Spanish Fluency
- English Fluency
- Interpersonal Skills
- Task Prioritization & Organizational Skills
- Team Collaboration
- Time Management Abilities
- Problem Resolution
- Excellent Communication
- Calm and Professional Under Pressure
- Computer Skills
- Translation and Interpretation Services
Affiliations
I enjoy spending time outdoors gardening and taking my children out to enjoy nature. I enjoy cooking and baking and trying new recipes for my family to enjoy. I also enjoy being a teacher to my kids, without a teaching degree I have single handedly taught my son to read and write before he started school. I enjoy learning new things and reading scientific articles and new advances in medical science.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Within a year of starting my position, I was promoted to lead dental assistant and became the primary oral surgery assistant at Children's and Adolescent Dentistry.
Within a month of joining, I became the closing expert at Target.
While my position of personal shopper I have managed to maintain a 5.0 rating on customer satisfaction, on the following: on time deliveries and reliability & completion on nearly 2000 orders.
References
References available upon request.
Timeline
Personal Shopper
Shipt
04.2020 - Current
Team Member
Target
09.2018 - 03.2020
Dental Assistant
Children's & Adolescent Dentistry
08.2015 - 02.2018
Customer Service Representative
DSC Logistics
08.2014 - 08.2014
High School Diploma -
Maine West High School