Adriana Marcelino
Crew Member
Chicopee,MA
Summary
Diligent Trainee known for asking questions and learning new processes quickly. Dedicated to working accurately and efficiently with new processes. Listens, learns and applies newly acquired knowledge. Outstanding organizational skills. Teachable and ready to learn from experienced professionals.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
NFTE Trainee
Valley Opportunity Council
Chicopee, MA
06.2022 - Current
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes.
- Supported organizational objectives with help from existing employees.
- Collaborated with employees from various backgrounds.
- Learned new materials, processes and programs quickly.
- Established relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Maintained punctuality in work attendance and project completion.
- Filled out timesheets and paperwork according to identified requirements.
Ride Attendant
Six Flags New England
Agawam, MA
07.2021 - 10.2022
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Worked flexible hours across night, weekend and holiday shifts.
Food Service Crew Member
Friendly's Restaurant
Chicopee, United States
05.2021 - 07.2021
- Restocked workstations with supplies to maintain inventory and readiness for customer orders.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Kept all prep areas clean by sweeping, mopping and washing down counters while incorperating sanitary procedures.
- Prepared and bagged food for customers.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
Chicopee High School
Chicopee, MA 08.2019 - Current
Skills
Compliance regulations
Team collaboration
Performance improvement
Flexible and Adaptable
Interpersonal Communication
Organization
Customer Service
Accomplishments
- Made the varsity soccer team freshman year.
- Played varsity soccer sophomore year and anticiapating senior year.
- Made high honor roll.
Certification
CareerSafe Training
Timeline
NFTE Trainee
Valley Opportunity Council
06.2022 - Current
CareerSafe Training
01-2022
Ride Attendant
Six Flags New England
07.2021 - 10.2022
Food Service Crew Member
Friendly's Restaurant
05.2021 - 07.2021
Chicopee High School
08.2019 - Current