Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Marin

Chicago,IL

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

15
15
years of professional experience

Work History

Dispatcher Coordinator

Elite Staffing
Summit, Illinois
10.2020 - Current
  • Coordinated recruitment efforts for diverse positions across multiple departments.
  • Collaborated with hiring managers to understand staffing needs and priorities.
  • Facilitated onboarding processes for new hires, ensuring smooth transitions.
  • Responded promptly to inquiries from applicants regarding job openings or application status.
  • Managed all aspects of the front desk operations including answering phones and directing calls appropriately.
  • Conducted drug testing using industry-standard methods and protocols.
  • Screened resumes and applications to identify qualified candidates for open positions.
  • Assisted in onboarding new hires by preparing materials and facilitating orientation sessions.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Complied with company policies including attendance, safety, drug testing.
  • Recruited and hired qualified candidates to fill open positions.

Customer Service Assistant

UI Health
Chicago, Illinois
01.2018 - 06.2019
  • Greeted patients warmly and directed them to appropriate services.
  • Managed appointment scheduling using electronic health record systems.
  • Verified patient information and obtained necessary documentation.
  • Communicated effectively with medical staff regarding patient needs and concerns.
  • Coordinated communication between medical staff and patients effectively.
  • Maintained cleanliness and organization of reception area at all times.
  • Handled incoming calls, addressing inquiries and resolving issues promptly.
  • Provided administrative support to the clinic staff, such as photocopying, filing, faxing and emailing documents.
  • Answered incoming calls promptly and politely, providing information or transferring calls to relevant personnel.
  • Took messages from clients via telephone, recording memos and delivering to appropriate physicians or other personnel.
  • Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
  • Operated office equipment such as computers, printers, scanners, fax machines, efficiently.
  • Performed basic administrative duties such as sorting mail and maintaining filing systems.
  • Took messages from patients and promptly relayed to appropriate staff.

Shift Supervisor

PLS Check Cashing
Chicago, Illinois
11.2014 - 12.2017
  • Supervised daily operations for check cashing services and customer transactions.
  • Trained staff on compliance with regulations and company policies.
  • Managed cash handling processes to ensure accuracy and security.
  • Resolved customer inquiries and issues efficiently to enhance service quality.
  • Conducted regular audits of cash drawers to maintain financial integrity.
  • Performed cash handling duties such as counting money and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Resolved customer complaints and reported issues to senior management.
  • Processed foreign currency exchanges for clients accurately and efficiently.
  • Cashed customer checks, verified identification and checked account balances in accordance with company policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Balanced teller drawers regularly throughout the day according to established procedures.

Order Taker

Garrett Popcorn Shop
Chicago, Illinois
07.2011 - 11.2014
  • Delivered excellent customer service by assisting with product selections.
  • Managed cash transactions and maintained accurate cash drawer balance.
  • Processed customer orders efficiently and accurately during peak hours.
  • Assisted in training new staff on order-taking procedures and systems.
  • Operated cash register to receive payments and issue change with high degree of accuracy.
  • Processed payments for orders with cash, credit cards, or other payment methods.
  • Ensured accuracy of all orders before submitting them to the kitchen staff.
  • Answered customer inquiries regarding menu items, pricing, and availability.
  • Maintained cleanliness of work area by wiping down counters and cleaning up spills.
  • Informed customers about daily specials or new menu items.
  • Followed health and safety guidelines when preparing food for customers.
  • Resolved customer complaints in a professional manner while following company policies and procedures.
  • Met upselling objectives by frequently suggesting upgrades and related menu items such as drinks and desserts.

Data Entry Clerk

Universidad Popular
Chicago, Illinois
08.2010 - 02.2011
  • Entered data accurately into university databases and information systems.
  • Processed incoming documents and scanned materials for digital archiving.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Updated existing records with new or revised information as needed.
  • Created spreadsheets to track data entries.
  • Operated various office equipment such as scanners, printers. when required.
  • Maintained confidentiality of sensitive information entered into the system.
  • Contacted customers via phone or email to address data inquiries.

Education

High School Diploma -

Jane Addams High School
1814 S Union Ave
06-2014

Skills

  • Recruitment coordination
  • Drug testing compliance
  • Onboarding processes
  • Front desk management
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Team leadership
  • Problem solving
  • Attention to detail
  • Active listening
  • Prioritizing calls
  • Critical thinker
  • Problem-solving
  • Multitasking and organization
  • Decision-making
  • Verbal and written communication
  • Multitasking capacity

Timeline

Dispatcher Coordinator

Elite Staffing
10.2020 - Current

Customer Service Assistant

UI Health
01.2018 - 06.2019

Shift Supervisor

PLS Check Cashing
11.2014 - 12.2017

Order Taker

Garrett Popcorn Shop
07.2011 - 11.2014

Data Entry Clerk

Universidad Popular
08.2010 - 02.2011

High School Diploma -

Jane Addams High School

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