Adriana Markell
San Antonio,TX
Summary
Seeking a position in an office environment, where there is a need for a variety of office management tasks including computer knowledge, organization abilities, business intelligence, and database programs
Overview
6
6
years of professional experience
Work History
Customer Advocate
United Healthcare/Alorica
11.2023 - Current
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Scheduled appointment and referral PCP
Accounting Processor
City Of San Antonio
07.2021 - 10.2023
- Enter the date into an online case management system.
- Ensure all Eligibility documents are completed.
- Eviction and Rental programs
- Perform (EHAP) Accounting Clerk Duties.
Administrative Assistant
Riojas Bookkeeping Systems
01.2019 - 07.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Lyndon B Johnson
Laredo, TX01-1995
Skills
- Fast Learner that adapts well to change
- Customer services
- Attention to detail
- Office Management
- QuickBooks
- Conflict resolution
- Complaint handling
- Document review skills
- Billing inquiry resolution
- Problem-solving skills
Languages
English
Spanish
Timeline
Customer Advocate
United Healthcare/Alorica
11.2023 - Current
Accounting Processor
City Of San Antonio
07.2021 - 10.2023
Administrative Assistant
Riojas Bookkeeping Systems
01.2019 - 07.2021
Lyndon B Johnson
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