Adriana Marque
Santa Ana,California
Overview
18
18
years of professional experience
Work History
Intake Representative
RE Pharmacy
Irvine, CA
11.2022 - Current
- Greeted customers and provided excellent customer service.
- Assisted with scheduling appointments for patients and family members.
- Provided information to patients regarding their insurance coverage, benefits, and payment options.
- Reviewed patient records for accuracy and completeness.
- Collected payments from patients or third-party payers according to established policies.
- Processed referrals from other healthcare providers in a timely manner.
- Performed data entry of patient demographic, insurance, billing, and other pertinent information into the system.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Maintained confidentiality of all patient information at all times.
- Resolved conflicts between customers and patients and staff in an efficient manner.
- Filed paperwork related to patient intake processes accurately and efficiently.
- Complied with HIPAA regulations when handling sensitive patient information.
- Maintained thorough knowledge of current health insurance plans in order to properly advise clients on their options.
- Answered phone calls to provide assistance, information and medical personnel access.
- Updated group medical records and technical library to promote smooth office operations.
Store Manager
Tecate Group
, Sinaloa
05.2011 - 06.2013
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
MANAGER
REYNA
CULIACAN, SINALOA
09.2010 - 04.2011
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events such as conferences or training sessions for employees.
Marketing Director
UMI
CULIACAN, SINALOA
02.2008 - 03.2010
- Developed and implemented a comprehensive marketing strategy to increase brand awareness.
- Organized promotional campaigns, including social media, print materials, press releases, and website content.
- Created customer-focused messaging that resonates with target audiences.
- Conducted market research to identify customer needs and preferences.
- Managed relationships with advertising agencies and vendors.
- Designed and produced marketing collateral for product launches and promotions.
- Collaborated with internal stakeholders to ensure products meet customer expectations.
- Negotiated contracts with outside vendors such as printers, photographers, and web developers.
- Coordinated events such as trade shows and conferences to promote products or services.
- Recruited and managed a team of marketers responsible for executing projects.
- Provided guidance on creative direction for branding efforts across multiple channels.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Planned and produced highly effective experiential marketing events.
Personal Assistant
Private Practice
, SINALOA
06.2006 - 01.2008
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Scanned documents into electronic format for storage in a secure database system.
- Sorted mail received daily for distribution throughout the office.
- Arranged conference calls with remote employees or clients located outside of local area.
- Coordinated corporate events such as seminars or workshops hosted by the company.
- Provided logistical support during video conferences or webinars conducted by senior leadership.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Screened telephone calls and inquiries and directed as appropriate.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
Education
Bachelor of Commerce - Commerce
UNIVERSIDAD MEXICO INTERNACIONAL
Mexico, ME06-2010
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Intake Representative
RE Pharmacy
11.2022 - Current
Store Manager
Tecate Group
05.2011 - 06.2013
MANAGER
REYNA
09.2010 - 04.2011
Marketing Director
UMI
02.2008 - 03.2010
Personal Assistant
Private Practice
06.2006 - 01.2008
Bachelor of Commerce - Commerce
UNIVERSIDAD MEXICO INTERNACIONAL