Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ADRIANA MARQUES DE SOUZA

ADRIANA MARQUES DE SOUZA

Lake Worth Beach,USA

Summary

Focused and people-oriented professional with 13+ years of Human Resources experience, excelling in the development and execution of talent acquisition strategies, recruitment and selection processes, training and development programs, organizational development initiatives, and HR process improvement projects. Skilled at building strong, motivated workforces and fostering positive employee engagement. Demonstrated expertise in leadership, with a passion for helping individuals and teams succeed. Possesses a strong business mindset, analytical acumen, and exceptional communication, interpersonal, and critical thinking skills. Known for a high ethical standard, multitasking efficiency, and proactive problem-solving abilities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Fluent in Portuguese and English, with basic proficiency in Spanish.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager

Millennium Health Advisors
West Palm Beach, FL
04.2024 - Current
  • Facilitated over 900 contracts with carriers for the company, including agreements for agencies and individual agents with carriers such as Aetna, Anthem, Blue Cross Blue Shield (nationwide), Cigna, Kaiser, Molina, Oscar, UnitedHealth, and others.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored and maintained sales spreadsheets, ensuring the accuracy of customer data, and tracking sales performance metrics to identify trends and opportunities for growth. Tracking: Updated and managed the agents' bonus spreadsheets based on customer feedback, ensuring transparency, and fostering a results-driven culture. Worked closely with sales and marketing teams to align strategies, streamline operations, and ensure the seamless flow of information across departments.
  • Management for 20 agents and 20 business entity licenses in all 50 U.S. states. States, ensuring compliance with state-specific requirements and documentation, ensuring no lapses in licensure.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Collaborated with General Agents (GAs) and uplines to establish partnerships and secure contracts.
  • Onboard new downline agencies and agents, providing comprehensive support with contracts, and delivering training sessions to ensure operational success.
  • Conducted training sessions to ensure team members understood processes, tools, and expectations.
  • Recruited and trained new employees to meet job requirements.

Assistant Manager

FirstService Residential
Boca Raton, FL
04.2023 - 12.2023
  • Supervised the daily operations of the company and ensured that other employees completed their jobs successfully, developing strategies for better workplace efficiency and goal achievement.
  • Filled in for the General Manager in times of absence.
  • Made executive decisions, and provided accountability.
  • Scheduled and coordinated meetings, carried out employee performance evaluations, and acted as a liaison between managers, customers, and employees.
  • Created and fostered a respectful and inclusive team environment, supporting the ongoing learning and development of team members.
  • Developed good customer relationships, dealing with growing customer queries and complaints.
  • Monitored spending patterns, budgeted, and troubleshot POS systems.
  • Managed new hire onboarding and training to meet the needs of employees and the organization.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Negotiated contracts with vendors to secure favorable terms and pricing.

Human Resources Assistant

Privilege Auto Brokers
Pompano Beach, FL
06.2019 - 05.2022
  • Successfully increased retention rates by 19% by implementing strategic recruitment, development and training, performance management, and employee engagement strategies in collaboration with leadership
  • Advised management on employee relations issues and developed a new process for corrective action while ensuring that company was effectively using its personnel and maintaining high productivity
  • Managed various human resources activities, including new hire on-boarding, payroll and benefits administration, training, and career planning to meet the needs of employees and the organization
  • Coordinated employee training, performed employee orientations, and updated records of new employees
  • Discreetly handled sensitive and confidential information to maintain employee confidence and protect business operations

Human Resources Analyst

Bancorbras Enterprises
Brazil
04.2009 - 02.2017
  • Created and implemented new bonus initiatives and strategies to retain top talent, resulting in a 37% increase in sales
  • Provided expert guidance to management regarding HR processes and performance evaluations, ensuring proper communication by managers and providing support to employees throughout the process
  • Oversaw HR operations across all areas, executing strategic initiatives from staffing and performance management to compensation planning, succession planning, and employee relations to support long-term workforce objectives
  • Led employee on-boarding and organized 100+ hours of training and development activities
  • Developed, implemented, and managed a new talent acquisition process, hiring 30+ new full-time employees
  • Prepared reports on employee performance, recruitment metrics, and KPIs for management

Education

Human Resources Management -

Florida Atlantic University - College of Business
FL, USA
07.2023

Bachelor’s degree - Human Resources Management

Centro Universitário UNA
Brazil
08.2014

Associate’s degree - Business Administration

SENAI
Brazil
12.2011

Skills

  • Workforce management
  • Time management
  • Regulatory compliance
  • Performance evaluations
  • Contract management
  • Recruiting and interviewing
  • Business administration
  • Retention strategies
  • Staffing and recruitment
  • HR policies and procedures
  • Benefits administration
  • Onboarding and orientation
  • Employee onboarding
  • Staff management
  • Policy and procedure development

Certification

Life & Health Insurance Licensed Agent

SHRM-CP Certification - in Progress

Compensationand Benefits - HR Certification Institute (HRCI)

Human Resources : Using Metrics to Drive HR Strategy

Certification prep: Professional in Human Resources

Inspirational Leadership Skills: Practical Motivational Leadership

Project Management Simplified

Fundamentals of Strategic Planning

Timeline

Manager

Millennium Health Advisors
04.2024 - Current

Assistant Manager

FirstService Residential
04.2023 - 12.2023

Human Resources Assistant

Privilege Auto Brokers
06.2019 - 05.2022

Human Resources Analyst

Bancorbras Enterprises
04.2009 - 02.2017

Human Resources Management -

Florida Atlantic University - College of Business

Bachelor’s degree - Human Resources Management

Centro Universitário UNA

Associate’s degree - Business Administration

SENAI

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ADRIANA MARQUES DE SOUZA