Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Martinez

Hutto,TX

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

11
11
years of professional experience

Work History

LTL Operations Specialist

UShip INC.
02.2022 - Current
  • Managed and coordinated daily operations of LTL (less than truckload) freight delivery including scheduling, routing and tracking of freight
  • Developed and implemented standard operation procedures to ensure smooth operation of daily tasks
  • Analyzed and resolved complex operational issues to minimize delays and costs
  • Assisted with customer inquiries and complaints in a timely and professional manner

Benefits Counselor

Teachers Retirement System Of Texas
01.2021 - 02.2022
  • Assisted members in understanding, interpreting and maximizing their benefits in a variety of areas, including health insurance, retirement plans and long term care
  • Developed and implemented innovative strategies to ensure members receive the most effective benefits counseling and education
  • Conducted comprehensive benefit counseling sessions with members to determine their needs and options available
  • Analyzed and synthesized complex data related to benefits and the federal and state regulations

Clinic Supervisor

Eye Associates Of Central Texas
09.2018 - 01.2021
  • Managed all clinical operations of a busy 4 physician office, supervising 12 clinic staff members and overseeing the clinic's daily operations
  • Ensured staff compliance with all policies and procedures and provided guidance to staff on all clinical operations
  • Ensured quality of care and patient safety, by monitoring patient charts, clinical documentation and medical coding
  • Collaborated with physicians, practice administrators and other stakeholders to ensure effective clinic operations.

Lead Ophthalmic Technician

Glaucoma Institute Of Austin
07.2015 - 09.2018
  • Created and implemented various procedures to streamline workflow and improve patient care
  • Trained and supervised up to 5 ophthalmic technicians in the office
  • Performed ophthalmic examinations including visual acuity testing, slit lamp examination, tonometry and other ophthalmic diagnostic tests

Administrative Assistance

Insurance 360
04.2012 - 07.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.

Education

High School Diploma -

Westlake High School
Austin, TX

Associate of Applied Science -

Navarro College
Corsicana, TX
05.2011

Skills

  • Operations Coordination
  • Daily Operations Management
  • Google Drive
  • Report Exceptions
  • Ophthalmologist Support
  • Patient Examination
  • Time Management
  • Technical Support
  • Recordkeeping
  • Leadership

Timeline

LTL Operations Specialist

UShip INC.
02.2022 - Current

Benefits Counselor

Teachers Retirement System Of Texas
01.2021 - 02.2022

Clinic Supervisor

Eye Associates Of Central Texas
09.2018 - 01.2021

Lead Ophthalmic Technician

Glaucoma Institute Of Austin
07.2015 - 09.2018

Administrative Assistance

Insurance 360
04.2012 - 07.2015

High School Diploma -

Westlake High School

Associate of Applied Science -

Navarro College

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Adriana Martinez