Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adriana Martinez

Seaside,CA

Summary

Dynamic Store Manager with a proven track record at StoragePro, excelling in customer service and problem-solving. Enhanced team efficiency through effective training and operational strategies, resulting in improved staff productivity. Skilled in inventory management and multitasking, fostering a collaborative environment that drives exceptional customer relations.

Overview

17
17
years of professional experience

Work History

Store Manager

StoragePro
07.2021 - Current
  • Assist in daily store operations, ensuring smooth customer service and inventory management.
  • Maintain cleanliness and organization of merchandise displays to enhance shopping experience.
  • Learned cash handling procedures to accurately process transactions and manage registers.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored trainee progress and provided ongoing support to ensure competency acquisition.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed and implemented operational strategies to enhance store performance across multiple locations.
  • Trained and mentored staff on auction procedures, improving overall team performance.
  • Trained and mentored staff on best practices in delinquency management and resolution techniques.

Assistant Store Manager

StoragePro
05.2018 - 07.2020
  • Supervised daily store operations, ensuring adherence to company policies and procedures.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Created and maintained safe and secure work environments for employees
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Managed operations, maintenance and improvement of properties.
  • Managed auction processes, ensuring compliance with industry regulations and best practices.

Assistant Manager

Cinemark
05.2008 - 07.2017
  • Streamlined operational processes to enhance team efficiency and service quality.
  • Developed training materials that improved onboarding for new hires, increasing retention rates.
  • Coordinated daily activities to ensure alignment with organizational goals and customer satisfaction.
  • Assisted in budget management, optimizing resource allocation and reducing unnecessary expenditures.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
  • Assisted with inventory management, contributing to optimal stock levels and minimal waste.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Scheduling Coordinator: Managed and maintained the work schedules for over 65 employees, ensuring optimal coverage and operational efficiency

Education

Associate of Arts - Science

Cabrillo College
Aptos, CA
05-2024

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Languages

Spanish

Timeline

Store Manager

StoragePro
07.2021 - Current

Assistant Store Manager

StoragePro
05.2018 - 07.2020

Assistant Manager

Cinemark
05.2008 - 07.2017

Associate of Arts - Science

Cabrillo College

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