Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Adriana Maxwell

Silverdale,WA

Summary

Dynamic manager with a proven track record at Domino's Pizza Inc., excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and staff training, achieving departmental goals while maintaining a positive work environment. Skilled in expense tracking and conflict resolution, fostering high-quality service delivery and employee engagement.

Overview

5
5
years of professional experience

Work History

Manager

Dominos Pizza Inc.
05.2018 - 04.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Shift Leader

Pizza Hut
05.2017 - 02.2018
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performances.
  • Mentored junior team members for career advancements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Associate Degree In Nursing - Pre Nursing

Olympic College
Bremerton, WA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Goal setting
  • Documentation and reporting
  • Shift scheduling
  • Expectation setting
  • Emergency response
  • Expense tracking
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Vendor management
  • Teamwork and collaboration
  • Computer skills
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Manager

Dominos Pizza Inc.
05.2018 - 04.2022

Shift Leader

Pizza Hut
05.2017 - 02.2018

Associate Degree In Nursing - Pre Nursing

Olympic College

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Adriana Maxwell