Adriana May
Elkton,MD
Summary
Enthusiastic representative willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Friendly and reliable employee offering unmatched customer service and workplace focus. Punctual and honest with background in all environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional recruitment expert with strong focus on team collaboration and achieving results. Skilled in candidate sourcing, interviewing, and onboarding, with knack for adapting to changing needs. Reliable and results-driven, known for building strong relationships and driving successful hires.
Experienced with candidate sourcing, interview coordination, and talent acquisition strategies. Utilizes strong interpersonal and assessment skills to identify and attract top talent. Knowledge of applicant tracking systems and recruitment metrics to optimize hiring efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recruitment Specialist
Oakmont Remodeling Company
01.2025 - Current
- Developed and implemented recruitment strategies to attract top talent across various business units.
- Collaborated with hiring managers to identify staffing needs and create comprehensive job descriptions.
- Utilized applicant tracking systems to streamline candidate screening and selection processes.
- Conducted behavioral interviews, assessing candidates' skills and cultural fit for organizational alignment.
- Coordinated onboarding processes, ensuring a smooth transition for new hires into the company culture.
- Trained junior recruiters on best practices in sourcing, interviewing, and candidate engagement techniques.
- Fostered relationships with external recruiting agencies to enhance talent pipeline diversity and quality.
- Analyzed recruitment metrics to refine strategies and improve overall hiring efficiency and effectiveness.
- Reduced time-to-hire with a focus on targeted candidate outreach and timely follow-ups with both candidates and hiring managers.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
Cold Calling /Customer Support Specialist
Oakmont Remodeling Company
01.2025 - Current
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Implemented solutions to enhance customer satisfaction and streamline support processes.
- Trained new team members on best practices for customer service and product knowledge.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Youth Cheerleading Coach
North East Youth Football And Cheer
07.2016 - Current
- Expanded athlete skill sets with specialized workshops focusing on stunts, tumbling techniques, or dance choreography.
- Maintained open lines of communication with parents regarding athlete progress, concerns, or upcoming events.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Observed 15 cheerleaders during events and practices to determine needs for individual or team improvement.
- Improved overall team spirit with consistent communication and positive reinforcement.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Enhanced team performance by developing comprehensive cheerleading routines and training exercises.
- Taught 15 cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Prepared 15 cheerleaders for games and competitions with rigorous practice schedule.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Direct Support Professional
Bayside Community Network
11.2023 - 09.2025
- Provided compassionate support to individuals with disabilities, enhancing daily living skills and personal development.
- Collaborated with interdisciplinary teams to create and implement personalized care plans for clients.
- Monitored client progress and documented behavioral changes to ensure optimal support and intervention strategies.
- Trained and mentored new staff on best practices in direct support techniques and client engagement.
- Conducted assessments to identify individual needs, facilitating tailored services that promote independence.
- Implemented safety protocols and emergency procedures to maintain a secure environment for clients and staff.
- Advocated for clients' rights, ensuring access to necessary resources and community services.
- Developed recreational activities that fostered social skills, teamwork, and community integration for clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Assisted disabled clients to support independence and well-being.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Overnight Stocker/Cashier
Walmart
05.2023 - 11.2023
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for following day''s operation.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Interacted with guests in friendly and knowledgeable way.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Lifted up to 80 pounds at once and used forklift to move heavier loads.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Medical Device Assembler
Terumo Medical Corporation
04.2022 - 11.2022
- Provided valuable input during team meetings, offering suggestions for improving overall efficiency while maintaining high-quality output standards.
- Streamlined assembly process, utilizing specialized tools and equipment for precise assembly of complex medical devices.
- Promoted positive work atmosphere by maintaining open lines of communication and fostering strong professional relationships with colleagues.
- Contributed to safer work environment by diligently following company safety protocols and adhering to cleanroom procedures.
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
- Handled tools and machinery with caution and precision to avoid costly mistakes and 0 safety accidents.
- Upheld strict quality standards throughout all stages of production, resulting in consistently reliable medical devices for end users.
- Improved production efficiency to more than 1500 units per shift by meticulously assembling medical devices according to specifications and guidelines.
- Followed detailed assembly instructions, processes, and procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
Teacher's Assistant
Lil Einsteins Learning Academy
03.2021 - 05.2022
- Worked with teacher to optimize learning plans based on 20 student evaluations.
- Enforced rules and instructions to maintain discipline.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supervised 20 children during in-classroom activities and on playground.
- Organized snack time and nap hours.
- Collaborated with instructors to develop engaging lesson plans.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Encouraged children to interact with each other and participate in group activities.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Engaged and entertained children through recreational and educational activities.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teacher prepare instructional material and displays.
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Restaurant Hostess
The River Shack
06.2020 - 10.2020
- Contributed to positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Seated patrons based on guest preferences and seating availability.
- Assisted managers with quickly resolving service- and food-related issues.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and 15 kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing 125 menus and updating daily specials boards before each shift.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow of up to 125 guests.
- Provided patrons with estimated waiting times during peak service hours.
- Used cash registers and credit card machines to cash out customers.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and fast-paced environment.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for The River Shack restaurant.
Education
Licensed Real Estate Agent - Real Estate
CE Shop
Maryland05.2024
High School Diploma -
North East High School
North East, MD06.2019
Associates - Human Resource / Marketing
Cecil College
North East, MD06-2026
Skills
- Dependable and reliable
- Maintaining safety
- Time Management
- Safety awareness
- Exceptional time management skills
- Quick Learner
- Attention to Detail
- Goal Setting and Prioritization
- Critical Thinking
- Customer Service
- Motivated Team Player
- Recruitment marketing
- Candidate assessment
- Behavioral interviewing
- Talent acquisition
- Candidate sourcing
- Resume screening
- Job posting optimization
- Social media recruiting
- Recruitment process outsourcing
- Hiring strategy
- Onboarding process
Affiliations
- North East Youth Football League-A Squad Cheerleading Coach
- Cecil County Junior Football League-All Stars A Squad Cheerleading Coach
- KX-Athletics All Star Cheer
Certification
- CPR & AED Training - 08/2025
- First Aide Training - 08/2025
- MD Drivers License - 03/2030
Timeline
Recruitment Specialist
Oakmont Remodeling Company
01.2025 - Current
Cold Calling /Customer Support Specialist
Oakmont Remodeling Company
01.2025 - Current
Direct Support Professional
Bayside Community Network
11.2023 - 09.2025
Overnight Stocker/Cashier
Walmart
05.2023 - 11.2023
Medical Device Assembler
Terumo Medical Corporation
04.2022 - 11.2022
Teacher's Assistant
Lil Einsteins Learning Academy
03.2021 - 05.2022
Restaurant Hostess
The River Shack
06.2020 - 10.2020
Youth Cheerleading Coach
North East Youth Football And Cheer
07.2016 - Current
High School Diploma -
North East High School
Licensed Real Estate Agent - Real Estate
CE Shop
Associates - Human Resource / Marketing
Cecil College