Adriana McCabe
Retail Store Manager
Williamstown,NJ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Retail Store Manager
Eddie Bauer
7 2015 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Partnered with District Manager in support of surrounding stores in my district. Ex: Getting new store managers established into their new roles. Going into stores, and supporting getting store back in order. Helping stores when coverage was needed. Training new staff, and building confidence around product knowledge, and business.
- Stepped in as interim DM in between district managers, and supported my district by being their point person for any, and all questions related to business operations.
- I was in a Store Manager Specialist role for my district. With that role came a lot of responsibility. I was the point person for our district. I also helped with keeping our teams motivated and excited about training. I created an environment where store managers felt comfortable coming to me with their questions and made sure to answer them as best as possible.
Retail Manager/ Sales Specialist
Victoria Secret
2012.06 - 2015.07
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Customer Service Representative
David’s Bridal
2012.03 - 2013.07
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Associate Manager
Build A Bear Workshop Inc
2009.04 - 2011.03
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Hammonton High School
Hammonton, NJ 2005.09 - 2009.06
Skills
Merchandising
undefinedReferences
Francesca Ruiz
District Manager
201-673-5866
Matthew Larkin
Eddie Bauer District Director- Retired
267-701-2511
Shannon Steacker
Previous Eddie Bauer ASM
856-264-9840
Shannonsteacker24@gmail.com
Timeline
Retail Manager/ Sales Specialist
Victoria Secret
2012.06 - 2015.07
Customer Service Representative
David’s Bridal
2012.03 - 2013.07
Associate Manager
Build A Bear Workshop Inc
2009.04 - 2011.03
High School Diploma -
Hammonton High School
2005.09 - 2009.06
Retail Store Manager
Eddie Bauer
7 2015 - Current
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