Adriana Medina
Hamilton,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
AT&T
02.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Fragrance Specialist
Ulta Cosmetics
11.2016 - 04.2018
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Processed credit and debit card payments to complete purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
Boutique Sales Associate
Love Stuff And More
11.2014 - 11.2015
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Opened & Closed Store
Child Care Worker
Robbinsville Public Schools
08.2011 - 10.2014
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Prepared and served nutritious and healthy meals and snacks.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Education
1200 Hours Of Cosmetology School - Cosmetology
Paul Mitchell The School
11.2016
High School Diploma -
Hamilton Highschool West
Hamilton,NJ06.2011
Skills
- Customer Service
- Active Listening
- Sales Expertise
- Order Fulfillment
- Technical Support
- Store Maintenance
- Recordkeeping Strengths
- Product Promotion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
AT&T
02.2018 - 05.2019
Fragrance Specialist
Ulta Cosmetics
11.2016 - 04.2018
Boutique Sales Associate
Love Stuff And More
11.2014 - 11.2015
Child Care Worker
Robbinsville Public Schools
08.2011 - 10.2014
1200 Hours Of Cosmetology School - Cosmetology
Paul Mitchell The School
High School Diploma -
Hamilton Highschool West