Membership Leader
YMCA Of Greater San Antonio
08.2022 - Current
- Assisted in the efficient functioning of the front desk, stepping in during peak hours and high-traffic situations to ensure smooth operations
- Led the onboarding and training of new associates, providing in-depth information about our services, processes, and customer interactions
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Promote memberships and participation from our community.