Adriana Mejia
Madison,WI
Summary
Motivated Switchman offering 10 years of experience in handling customer services, organizing meetings,working different areas and efficiently switching task.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated professional considered talented leader and driven problem solver. Brings 15 years of experience in Herbalife distributor role. Offers outstanding attention to detail and coordination.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Property Manager
Wisconsin Management Company
Fitchburg, WI
05.2023 - Current
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Oversaw daily operations, maintenance and administration of various properties.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Exercised direct supervision over property staff.
- Updated tenant and unit information to keep current in housing database.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Processed evictions when necessary in accordance with state laws and procedures.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Handled resident complaints and expedited maintenance requests.
- Prepared detailed budgets and financial reports for properties.
- Compiled and conveyed operational and financial data to regional manager.
Supervisor
Herbalife Nutrition
Chicago, IL
01.2009 - Current
- Sales, public relations, health workshops, clubs opening direction, club handling, business workshop, event organizer, customer service.
- Top Saleswoman, Recruiter, Personnel Training, Executive Manager Covering.
- Managed 30 customers per day.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
CarMax Auto Superstores Inc.
Customer Specialist
Madison, WI
05.2022 - 11.2023
- Assisted customers with Spanish-language inquiries in timely and professional ,and all types services they need.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Increased sales 15% Specially in Spanish
Customer Service Representative
Security Finance,
Madison, WI
01.2022 - 04.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed over 150 calls per day.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor of Distribution Operations
Aqua Klean Illinois
Chicago , IL
01.2004 - 01.2008
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created and managed project plans, timelines and budgets
- Supported creation of detailed, technical financial models to value potential acquisition targets
Education
Nail Technician
Aveda Institute
Madison, WI11-2023
Morgage Loans
Morgage Educators And Compliances
Madison04-2023
No Degree - Project Management
Coursera Online
Online03.2023
Skills
- Event Planning
- Logistics
- Skilled Multi-Tasker
- Lease Renewals
- Tenant and Eviction Laws
- Sales Management
- Staff Training
- Loan Processing
- Contract Negotiation
- Understanding Customer Needs
- Administrative and Office Support
- Staff Management
- Tenant Relations
- Property Management
- Adaptable
- Payment Collection
- Financial Budgeting and Reporting
- Fair Housing Mandates
- Property Inspections
Accomplishments
- many awards top sales in Herbalife.
Certification
MortgageMorgageKlean
- Certification for MLO 2023
- Certification of Barbicide 2023
Languages
Spanish
Professional
Websites
References
References available upon request.
Timeline
Property Manager
Wisconsin Management Company
05.2023 - Current
CarMax Auto Superstores Inc.
Customer Specialist
05.2022 - 11.2023
Customer Service Representative
Security Finance,
01.2022 - 04.2022
Supervisor
Herbalife Nutrition
01.2009 - Current
Supervisor of Distribution Operations
Aqua Klean Illinois
01.2004 - 01.2008
Nail Technician
Aveda Institute
Morgage Loans
Morgage Educators And Compliances
No Degree - Project Management
Coursera Online
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