Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
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Adriana Miloro

Sherman Oaks,CA

Summary

Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently.

A motivated individual with experience in customer service and sales. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Shopper Assistant/ Service Ambassador/ Client Services

Neiman Marcus Group
11.2021 - 12.2022
  • Assisting personal shopper with high-end clients
  • Working with multiple clients at once
  • Fulfilling phone and online orders
  • Locating, preparing, and packaging merchandise
  • Making appropriate merchandise substitution, following up on out-of-stock merchandise
  • Improved customer experience with thoughtful selection of clothing, accessories, and gifts that aligned with client goals and budget
  • Developed strong rapport with retail partners to facilitate seamless transactions for clientele, improving overall customer satisfaction rates significantly
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
  • Consistently met and exceeded sales targets by focusing on providing exceptional shopping experience for each individual client

Designer Assistant

Sunday Ritual
04.2020 - 01.2021
    • Visit contractors
    • Assist with design work
    • Fabric sourcing
    • Answering calls and responding to emails
    • Working in a fast pace environment
    • Built strong vendor relationships to facilitate favorable pricing on required materials.
    • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints
    • Researched and implemented innovative design techniques and strategies to reduce production costs
    • Provided guidance and advice to junior design team members on design-related matters
    • Collaborated with clients to address brand imaging and marketing style

Law Office Assistant

Cohen & Marzban
12.2019 - 04.2020
  • Organized documents to manage paper and electronic filing systems of clients
  • Handled office scheduling and made notes for deadlines, motions, and other important dates
  • Collaborated with other law office staff members on various projects to achieve shared goals efficiently
  • Assisted with preparation of trial materials and documents
  • Updated attorneys regularly about changes in court schedules or any other pertinent information, ensuring they were well-informed and prepared
  • Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts
  • Prepared and drafted correspondence and legal forms to maintain smooth communications
  • Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm
  • Enhanced client satisfaction by efficiently managing and organizing case files
  • Working on several cases at once that were time sensitive
  • Working long hours

Front Desk Associate

Massage Envy
02.2019 - 05.2019
  • Transmit information or documents to customers, using computer, mail, or facsimile machine
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Schedule appointments and maintain and update appointment calendars
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Team Member

Jamba Juice
01.2016 - 03.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Making smoothies under three minutes

Education

A.A. in General Education -

LOS ANGELES VALLEY COLLEGE
Valley Glen, CA
05.2020

Skills

  • Bilingual (10 years)
  • Guest Services
  • Customer service (9 years)
  • Writing Skills
  • Administrative Experience
  • Social media management
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Office (9 years)
  • Personal assistant experience
  • Time management
  • Management
  • Computer skills
  • Communication skills
  • Front desk
  • Sourcing

Certification

  • Food Handler Certification
  • CPR Certification

Assessments

  • Early childhood development, Proficient, 08/01/21, Knowledge of the development of children ages 0-3 and of ways to foster that development
  • Work style: Reliability, Proficient, 08/01/23, Tendency to be reliable, dependable, and act with integrity at work
  • Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity

Languages

English
Native or Bilingual
Armenian
Native or Bilingual

Timeline

Personal Shopper Assistant/ Service Ambassador/ Client Services

Neiman Marcus Group
11.2021 - 12.2022

Designer Assistant

Sunday Ritual
04.2020 - 01.2021

Law Office Assistant

Cohen & Marzban
12.2019 - 04.2020

Front Desk Associate

Massage Envy
02.2019 - 05.2019

Team Member

Jamba Juice
01.2016 - 03.2017

A.A. in General Education -

LOS ANGELES VALLEY COLLEGE
Adriana Miloro