Adriana Miloro
Sherman Oaks,CA
Summary
Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently.
A motivated individual with experience in customer service and sales. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Shopper Assistant/ Service Ambassador/ Client Services
Neiman Marcus Group
11.2021 - 12.2022
- Assisting personal shopper with high-end clients
- Working with multiple clients at once
- Fulfilling phone and online orders
- Locating, preparing, and packaging merchandise
- Making appropriate merchandise substitution, following up on out-of-stock merchandise
- Improved customer experience with thoughtful selection of clothing, accessories, and gifts that aligned with client goals and budget
- Developed strong rapport with retail partners to facilitate seamless transactions for clientele, improving overall customer satisfaction rates significantly
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Consistently met and exceeded sales targets by focusing on providing exceptional shopping experience for each individual client
Designer Assistant
Sunday Ritual
04.2020 - 01.2021
- Visit contractors
- Assist with design work
- Fabric sourcing
- Answering calls and responding to emails
- Working in a fast pace environment
- Built strong vendor relationships to facilitate favorable pricing on required materials.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints
- Researched and implemented innovative design techniques and strategies to reduce production costs
- Provided guidance and advice to junior design team members on design-related matters
- Collaborated with clients to address brand imaging and marketing style
Law Office Assistant
Cohen & Marzban
12.2019 - 04.2020
- Organized documents to manage paper and electronic filing systems of clients
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Collaborated with other law office staff members on various projects to achieve shared goals efficiently
- Assisted with preparation of trial materials and documents
- Updated attorneys regularly about changes in court schedules or any other pertinent information, ensuring they were well-informed and prepared
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm
- Enhanced client satisfaction by efficiently managing and organizing case files
- Working on several cases at once that were time sensitive
- Working long hours
Front Desk Associate
Massage Envy
02.2019 - 05.2019
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Developed and maintained positive relationships with guests for satisfaction.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Schedule appointments and maintain and update appointment calendars
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Team Member
Jamba Juice
01.2016 - 03.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
- Making smoothies under three minutes
Education
A.A. in General Education -
LOS ANGELES VALLEY COLLEGE
Valley Glen, CA05.2020
Skills
- Bilingual (10 years)
- Guest Services
- Customer service (9 years)
- Writing Skills
- Administrative Experience
- Social media management
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office (9 years)
- Personal assistant experience
- Time management
- Management
- Computer skills
- Communication skills
- Front desk
- Sourcing
Certification
- Food Handler Certification
- CPR Certification
Assessments
- Early childhood development, Proficient, 08/01/21, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Work style: Reliability, Proficient, 08/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 08/01/21, Responding to customer situations with sensitivity
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Personal Shopper Assistant/ Service Ambassador/ Client Services
Neiman Marcus Group
11.2021 - 12.2022
Designer Assistant
Sunday Ritual
04.2020 - 01.2021
Law Office Assistant
Cohen & Marzban
12.2019 - 04.2020
Front Desk Associate
Massage Envy
02.2019 - 05.2019
Team Member
Jamba Juice
01.2016 - 03.2017
A.A. in General Education -
LOS ANGELES VALLEY COLLEGE