Results-oriented professional with a strong background in product management and team leadership. Skilled in optimizing software delivery processes and ensuring adherence to FDA guidelines. Committed to fostering collaboration and enhancing team performance.
Overview
18
18
years of professional experience
Work History
Software Engineering Manager II
MedNet Solutions Inc
01.2019 - Current
Define the product strategy, roadmap, and execution milestones.
Manage 12 engineers, developing new capabilities, supporting production, and addressing client feedback/requests.
Define and maintain procedures that follow FDA guidelines for the software development lifecycle (SDLC).
Ensure software is delivered to the market based on internal design standards and external customer requirements.
Evaluate skills and work capacity for all team members, and appropriately assign work.
Create, measure, and report key metrics for the performance of the development team.
Collaborate with other departments to prioritize software development needs.
Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
Develop department-wide plans and budgets in collaboration with the Ops team and MedNet executives.
Scrum Master for all Scrum teams, ensuring all obstacles are removed, running all ceremonies, and ensuring sprint goals are met.
Act as a subject matter expert, and participate in backlog refinement meetings in order to determine if any requirements need clarification.
As a Jira administrator responsible for creating projects, workflows, and any updates needed by the other departments using Jira.
Senior Scrum Master
MedNet Solutions Inc
12.2015 - 12.2018
Liaison with the product owner, development team, and management to ensure all requirements and timelines are met.
In charge of transitioning the software development teams from Waterfall to Agile.
Gather and report Scrum team statistics and metrics to stakeholders.
Coach the teams to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization.
Consistently identify process improvements to increase the efficiency of the scrum teams.
Remove impediments by identifying the right personnel to address task-blocking issues.
Provide support to the team using a servant leadership style whenever possible, and lead by example.
Creation and adaptation of a wide range of technical and management procedures, adhering to the principles of Scrum practice.
Collaborate with the Product Owner on effective product backlog management, creating clear and concise product backlog items, as well as prioritization, and maximizing value.
Coach and mentor lesser experienced scrum masters to increase success across the organization.
Senior Business Systems Analyst
Pearson VUE
03.2014 - 12.2015
Worked with stakeholders, software architects and product managers to come up with technical solutions for new enhancements.
Gather and document business requirements for online systems, external scoring, results processing, correspondence and different internal tools.
Part of an Agile Champions group which helps all teams within Pearson VUE IT to continue to learn and use agile practices.
Wrote epics and stories in Version One and worked with the development team to task stories, and keep estimates and actual hours up to date within the tool to assist with metrics throughout the iteration.
Worked closely with members of the team to ensure that all questions were answered and features were thoroughly tested.
Business Analyst
Questar Assessment Inc
08.2011 - 03.2014
Managed projects for online and paper-pencil K-12 testing for the IN, AR, GA, and MI Departments of Education.
Manage product-specific projects (Degrees of Reading Power, Advanced Testing Software).
Define user stories and acceptance criteria. Gathered requirements from different departments of education for each project.
Help SQA and Development with questions and clarifications of requirements.
Facilitate demos for stakeholders.
Assisted customer service with technical questions about testing software, installation requirements, etc.
Put processes in place to better handle the support of issues being reported by schools.
Created SQL scripts to generate reports.
System Support Analyst/Technical Service Specialist II
Wells Fargo Retirement Services
10.2007 - 08.2011
Provide application support for the Wells Fargo Retirement Services suite of applications.
Responsible for finding root cause, workaround and code fixes for issues reported by the business.
Member of a 24/7 on call rotation responsible for overnight escalation of batch job failures.
Responsible for gathering requirements and generating ad hoc reports for the business as needed.
Assisted with UAT testing before releasing to production.
Analyzed gaps during migration from Wells Fargo to Wachovia software during acquisition of Wachovia.
Worked with POs/BAs on requirements gathering sessions to reduce the need for ad hoc report requests.