Adriana Montes de Oca
Medford,OR
Summary
Well-organized professional equipped with varied experiences in administrative roles. Demonstrates strong communication, organizational, and multitasking skills, ensuring smooth daily functions and exceptional visitor experiences. Known for fostering collaborative environment, adapting to evolving needs, and consistently achieving outcomes that drive team success. Reliable, resourceful, and equipped to handle all aspects of reception with professionalism and efficiency. Experienced with payroll processing and compliance. Utilizes strong data entry skills to maintain accurate records and resolve discrepancies. Knowledge of payroll software and regulatory requirements ensures smooth operations. Experienced with facilitating clear and accurate communication between languages. Utilizes linguistic expertise to ensure precise translations and interpretations in real-time settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual Recruiter / Office Receptionist / Payroll Assistant
Gillmann Services Inc.
05.2024 - Current
- Conducted thorough pre-screening interviews to assess candidate qualifications, ensuring only top talent was presented to hiring managers.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Answered phone promptly and directed incoming calls to correct offices.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Completed human resource operational requirements by scheduling and assigning employees.
- Candidates would be submitted through email which were filed according to the position and supervisor.
- Organized important paperwork, such as ID's, direct deposit information, and drug tests.
- Documented every employee in the system to their respective assignment/position.
- Proficient with computers and knowledgeable in Excel, Word, and Powerpoint.
- Completed payroll accurately and timely to meet employee expectations.
- Dealt with timesheets, invoices, and bank information, etc.
- Collaborated with HR team members to develop targeted recruitment marketing campaigns, increasing applicant volume.
- Built strong relationships with hiring managers to better understand their staffing needs and preferences.
- Facilitated smooth onboarding processes for new hires by coordinating with HR team members on required documentation and training materials.
- Managed multiple job requisitions simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality of work.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in Excel spreadsheets and ran reports.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Administered weekly employee payroll and performed special calculations for reimbursements, missed hours, or changes in pay rates.
- Tracked employee vacation, sick and personal time.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Provided language translation services for customer service inquiries.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Translated documents, forms and other materials from English to Spanish and vice versa.
- Provided excellent candidate experience throughout the entire recruitment process, resulting in positive feedback from applicants and hiring managers alike.
Barista
Royal Coffee Roasting
04.2024 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety. Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Lead Server / Trainer
Rogue Valley Manor
08.2022 - 03.2024
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Managed inventory control procedures, ensuring adequate supplies were available without excess waste or overstocking.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Chef Helper and Server
Taco Pancho
01.2016 - 08.2022
- Provided exceptional customer service, addressing concerns and accommodating special requests when possible.
- Maintained composure and work quality while under stress.
- Followed food safety practices and sanitation guidelines.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
Violin and Viola Teacher
Private Lessons
01.2019 - 01.2021
- Planned and delivered lessons to teach classes in arts to engage and educate students.
- Established clear objectives for each lesson, ensuring students understood goals and expectations.
- Enhanced student performance by implementing personalized lesson plans tailored to individual needs.
- Communicated with parents to maintain regular communication about student progress and any concerns.
- Nurtured a sense of responsibility among students by emphasizing the importance of regular practice habits at home between lessons.
Education
Diploma -
South Medford High School
Medford, ORSkills
- Customer service
- Strong work ethic
- Supervising experience
- Time management
- Employment verification
- Administrative support
- Background checks
- Payroll processing
- Microsoft Excel proficiency
- Employee file management
- Organizing and categorizing
- Fluent bilingualism
Certification
- Biliteracy Seal
- CPR Certification
- Drivers License
- OLCC Permit
- Food Handlers Certification
- OSHA 10
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Recruiter / Office Receptionist / Payroll Assistant
Gillmann Services Inc.
05.2024 - Current
Barista
Royal Coffee Roasting
04.2024 - 05.2024
Lead Server / Trainer
Rogue Valley Manor
08.2022 - 03.2024
Violin and Viola Teacher
Private Lessons
01.2019 - 01.2021
Chef Helper and Server
Taco Pancho
01.2016 - 08.2022
Diploma -
South Medford High School
Similar Profiles
TAWANNA PRIESTTAWANNA PRIEST
Talent Advisor at Kelly ServicesTalent Advisor at Kelly Services
Courtney ClaytonCourtney Clayton
Escalation Supervisor at MTM-Healthcare Services-Public Transit ServicesEscalation Supervisor at MTM-Healthcare Services-Public Transit Services
Dinesh MuthiahDinesh Muthiah
General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)General Manager of Operations at Klassic Services(ZOHO Guest Facility Services)
Travis CavalliTravis Cavalli
General Foreman at Timber Products Company Medford Hardwood PlywoodGeneral Foreman at Timber Products Company Medford Hardwood Plywood
Cortney YoungCortney Young
Medicaid Specialist at Southern Oregon Education Service DistrictMedicaid Specialist at Southern Oregon Education Service District