ADRIANA MORAES
Orlando,FL
Summary
Motivated and goal-oriented professional with extensive experience in customer service, relationship-building, and team collaboration. Skilled at understanding client needs, ensuring satisfaction, and fostering loyalty. Strong multitasker with excellent organizational and time management skills, ensuring efficient operations. Proactive problem-solver with a keen eye for detail and a professional, positive demeanor. Adaptable and quick to learn, bringing a strong work ethic and the ability to thrive in dynamic environments.
Overview
4
4
years of professional experience
Work History
TAX PREPARER
Prospera Key
11.2024 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
COCKTAIL SERVER
Vines Grille & Wine Bar
09.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Answered questions regarding drinks specials and menus items
- Provided excellent customer service at all times
- Cleared tables quickly after guests departed
SALES REPRESENTATIVE
Brita Pro
02.2024 - 06.2024
- Canvassed neighborhoods to connect with potential customers and build connections with prospects
- Developed customized sales pitches for different target audiences based on demographics and interests
- Exceeded sales objectives to capture new leads and customers
- Overcame objections with successful product demonstrations and persuasive communication skills
- Followed up with potential customers via phone calls or emails after initial contact to nurture leads
BEVERAGE CART ATTENDANT
Forest Lake Golf Club
01.2023 - 10.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Resolved guest complaints to maintain complete customer satisfaction
- Effectively multitasked within fast-paced environment
- Made friendly conversation with customers to provide enjoyable bar experience
CARETAKER
Naples Babysitting Company
08.2021 - 01.2023
- Prepared healthy and nutritious snacks and meals according to individual needs
- Helped older kids complete homework, school projects and chores
- Enforced rules to teach good manners and maintain safe environment
- Maintained daily records of children's behavior, sleeping schedules, meals, and activities
RETAIL SALES ASSOCIATE
South Beach Tanning Company
08.2021 - 11.2021
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Followed company policies, rules and procedures to promote company goals and maintain safety
- Answered questions about current promotions and resolved issues according to store policies
SERVER
Bentos Cafe
09.2020 - 12.2020
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Education
Bachelor of Science - Organizational Leadership & Business Management
Valencia College
Orlando, FL07-2025
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL07-2023
High School Diploma -
Foundation Academy
Winter Garden, FL05-2021
Skills
- Multitasking & Prioritization
- Organizational Skills
- Relationship Building & Networking
- Teamwork & Collaboration
- Content coordination
- Positive & Professional
Timeline
TAX PREPARER
Prospera Key
11.2024 - Current
SALES REPRESENTATIVE
Brita Pro
02.2024 - 06.2024
COCKTAIL SERVER
Vines Grille & Wine Bar
09.2023 - Current
BEVERAGE CART ATTENDANT
Forest Lake Golf Club
01.2023 - 10.2023
CARETAKER
Naples Babysitting Company
08.2021 - 01.2023
RETAIL SALES ASSOCIATE
South Beach Tanning Company
08.2021 - 11.2021
SERVER
Bentos Cafe
09.2020 - 12.2020
Bachelor of Science - Organizational Leadership & Business Management
Valencia College
Associate of Arts -
Florida SouthWestern State College
High School Diploma -
Foundation Academy