Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Muniz

Phoenix,AZ

Summary

I am highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Dynamic and detail-oriented professional with extensive experience at BJ's Restaurant & Brewhouse, excelling in customer service and team collaboration. Proven ability in multitasking and food safety compliance, ensuring exceptional guest experiences. Skilled in baking techniques and training new employees, consistently enhancing operational efficiency and customer satisfaction.

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

I continue to stay highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Bakery Worker

Frys Super Market
Phoenix, Arizona
01.2025 - Current
  • Prepared baked goods following standardized recipes and quality guidelines.
  • Operated ovens and mixers to produce fresh bread and pastries daily.
  • Maintained cleanliness of work areas and adhered to food safety standards.
  • Assisted customers with product selection and provided excellent service.
  • Monitored inventory levels of baking supplies and communicated needs to management.
  • Followed health codes and regulations regarding food handling procedures.
  • Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Stocked shelves with bakery products ensuring freshness dates were up-to-date.

Cashier

Lowes Home Improvment
Phoenix, Arizona
10.2023 - 02.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained organized and clean checkout area for customer convenience.
  • Handled cash, credit, and gift card payments accurately and securely.
  • Collaborated with team members to ensure smooth store operations.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Trained new cashiers on register procedures and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.

Host /Head Food Runner

BJ's Restaurant & Brewhouse
Albuquerque, New Mexico
09.2022 - 08.2023
  • Welcomed guests and ensured prompt seating in a busy restaurant environment.
  • Managed waitlist and coordinated table assignments for smooth service flow.
  • Assisted servers with menu knowledge and special requests from guests.
  • Handled guest inquiries and resolved issues to maintain a positive experience.
  • Maintained cleanliness and organization of the host stand and dining area.
  • Collaborated with team members to optimize guest seating during peak hours.
  • Trained new hosts on procedures and customer service best practices.
  • Communicated effectively with kitchen staff regarding table status updates.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Coordinated timely food delivery from kitchen to dining areas.
  • Ensured presentation and quality of food met restaurant standards.
  • Assisted servers in managing customer orders efficiently.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Trained new food runners on proper procedures and protocols.
  • Examined trays prior to delivery for correct portion size, temperature, garnish.
  • Communicated regularly with waitstaff about order status updates throughout the shift.

Education

High School Diploma -

Atrisco Heritage Academy
Albuquerque, NM
06-2023

Skills

  • Multitasking
  • Bilingual
  • Baking techniques
  • Food safety compliance
  • Inventory management
  • Team collaboration
  • Customer service
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Training new employees
  • Organizational skills
  • Packaging products
  • Cake decorating
  • Communication
  • Pastry making
  • Food safety
  • Cleaning duties
  • Customer satisfaction
  • Work prioritization
  • Friendly and outgoing

Timeline

Bakery Worker

Frys Super Market
01.2025 - Current

Cashier

Lowes Home Improvment
10.2023 - 02.2024

Host /Head Food Runner

BJ's Restaurant & Brewhouse
09.2022 - 08.2023

High School Diploma -

Atrisco Heritage Academy

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Adriana Muniz