Adriana N. McCall
Summary
Graduate student in Public Administration skilled in project coordination and delivering exceptional customer service. Expertise in data analysis and stakeholder engagement, driving successful program outcomes and fostering strong relationships in both academic and public-facing environments.
Overview
5
5
years of professional experience
Work History
Teaching Assistant
The University of Alabama
Tuscaloosa, AL
08.2025 - 05.2026
- Mentored 2040 undergraduate students per semester, clarifying course material and guiding assignments, exam preparation, and academic skill development to improve student confidence and performance.
- Co-facilitated undergraduate coursework through labs, discussions, and office hours, fostering student engagement and understanding alongside faculty.
- Evaluated and graded 100+ assignments and exams per term, delivering timely, constructive feedback to enhance student learning and performance.
- Maintained academic records for multiple course sections (50+ students total) using university learning management systems, ensuring compliance with departmental policies and FERPA standards to preserve academic integrity.
Leasing Consultant
Redpoint Tuscaloosa
Tuscaloosa, AL
03.2026 - 05.2026
- Managed full leasing process, including application review, lease preparation, and resident onboarding, ensuring accuracy and seamless move-in experience.
- Conducted property tours, engaged prospective residents, highlighted amenities, answered questions, and built rapport to influence leasing decisions effectively.
- Responded to resident inquiries and concerns in person, over the phone, and via email, providing high-quality customer service that supported resident retention
- Responded to resident inquiries and concerns in person, over the phone, and via email, delivering high-quality customer service to enhance resident retention.
Guest Service Associate /Assistant Manager
European Wax Center
Tuscaloosa, AL
04.2025 - 01.2026
- Provided high-quality customer service to 3050 clients per shift, conducting professional consultations that increased overall client satisfaction.
- Achieved top monthly sales performance, averaging $30,000+ in revenue through consultative selling and effective client engagement.
- Coordinated employee scheduling and shift coverage, managing daily studio operations including appointment booking and cash handling to ensure smooth operations.
- Executed opening and closing procedures, maintained cleanliness and safety standards, organized inventory, and completed daily operational checklists to enhance studio efficiency.
Graduate Assistant/Masters of Public Administration Program
The University of Alabama
Tuscaloosa, AL
08.2024 - 05.2025
- Conducted research using academic databases, government publications, and internal records, compiling written briefs, summaries, and reports on public administration and policy topics to inform leadership decision-making.
- Assisted with program development, data collection, and evaluation activities for 24 special projects per semester, creating documentation and progress updates to enhance project tracking for Director.
- Coordinated 1020 meetings per week for Director, prioritizing requests and preparing agendas to optimize time management.
Residential Advisor
The University of Alabama
Tuscaloosa, AL
08.2021 - 08.2024
- Responded swiftly to crisis situations, maintaining calm while assessing and coordinating required assistance, strengthening relationships with residents and staff.
- Fostered relationships with residents, facilitating smoother acclimation and transition for newcomers to living environment.
- Established rapport with hall residents, cultivating lasting connections among diverse age groups and cultures.
Political Awareness & Involvement Social Chair
Lambda Zeta Chapter, Delta Sigma Theta Sorority Incorporated
Tuscaloosa, AL
12.2023 - 05.2024
- Developed and led advocacy initiatives addressing key political and social issues, organizing letter-writing campaigns, petitions, and grassroots efforts to amplify critical matters.
- Designed and implemented initiatives promoting political consciousness and participation, improving civic literacy in local community.
- Collaborated with local community organizations to broaden voter registration outreach, instilling civic responsibility among participants.
- Collaborated with John England Jr. and family to organize a forum highlighting importance of voter registration.
Desk Assistant
The University of Alabama
Tuscaloosa, Alabama
09.2022 - 01.2024
- Oversaw front desk operations, ensuring welcoming environment for visitors and students.
- Assisted students with inquiries, guiding them in accessing university resources effectively.
- Coordinated appointment schedules for faculty and staff, enhancing overall office workflow.
Orientation Team Leader
The University of Alabama
Tuscaloosa, AL
10.2022 - 07.2023
- Delivered engaging tours using public speaking and communication skills, creating memorable experiences for 400 guests.
- Guided campus tours for 400 students and families.
- Responded to inquiries and highlighted key features of special exhibits, enriching visitor experiences through informative insights.
- Facilitated evening activities to foster student connections and enhance community engagement, strengthening campus social life.
Education
Master of Public Administration -
The University of Alabama
Tuscaloosa, AL05-2026
Bachelor of Arts - Political Science, Cyber Criminology
The University of Alabama
Tuscaloosa, AL05-2024
Skills
- Classroom management
- Lesson planning
- Curriculum development
- Educational assessment
- Student engagement
- Instructional support
- Conflict resolution
- Organization and time management
- Team collaboration
- Written and verbal communication
Technical Skills
- Entrata Property Management Software
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Teams
- Adobe Acrobat
- DocuSign
INVOLVEMENT
- Delta Sigma Theta Sorority, Incorporated
- Future Black Law Student Association
- National Council of Negro Women (NCNW)
- Black Student Union
- Women of Excellence
- Women in Pre-Law Society
- Alabama Pearls
- YMCA Volunteer
- The University of Alabama Orientation Team
Timeline
Leasing Consultant
Redpoint Tuscaloosa
03.2026 - 05.2026
Teaching Assistant
The University of Alabama
08.2025 - 05.2026
Guest Service Associate /Assistant Manager
European Wax Center
04.2025 - 01.2026
Graduate Assistant/Masters of Public Administration Program
The University of Alabama
08.2024 - 05.2025
Political Awareness & Involvement Social Chair
Lambda Zeta Chapter, Delta Sigma Theta Sorority Incorporated
12.2023 - 05.2024
Orientation Team Leader
The University of Alabama
10.2022 - 07.2023
Desk Assistant
The University of Alabama
09.2022 - 01.2024
Residential Advisor
The University of Alabama
08.2021 - 08.2024
Master of Public Administration -
The University of Alabama
Bachelor of Arts - Political Science, Cyber Criminology
The University of Alabama