Adriana Nolasco

• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Assisted in reducing overall healthcare costs by identifying cost-effective treatment options for patients requiring specialty care.
• Detail oriented with insurance authorization and referrals.
• Prepare referrals and obtain authorizations.
• Adhered to strict HIPAA guidelines to protect patient privacy. Checked patient insurance, demographic, and health history to keep information current.

• Helped patients complete necessary medical forms and documentation.

• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Managed multi-line phone system and pleasantly greeted patients. Organized paperwork such as charts and reports for office and patient needs.

• Supported office staff and operational requirements with administrative tasks.

• Transcribed phone messages and relayed to appropriate personnel. Obtained payments from patients and scanned identification and insurance cards.

• Strong customer service ( CALL CENTER)

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Money counts and bank deposits
• Count/Inventory
• Tracked receipts, employee hours, and inventory movements.