Adriana Oborn
Bossier City,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
System Technician III – Shift Lead
gdit
09.2022 - Current
- Oversees general operations on shift, provides mentorship to co-workers, leads MIM bridges, and directs shift turnover activities
- Monitored program implementation to ensure compliance with established policies and procedures.
- Executed daily backups of mainframe systems and monitored job completion status.
Customer Service Specialist II
GDIT
01.2021 - 09.2022
- Manages misdirected inquiries (calls/web-based) that require transfer or referral
- Completes call guides, follows scripts; gathers, enters and verifies required information
- Attends telephone skills and program information training sessions addressing policies, procedures and the handling of confidential information related to personal information
Sales Associate
walmart
08.2018 - 01.2021
- Helped customers navigate, complete sales, and process returns
- Resolved customer concerns using strong communications and conflict management skills
Shift Manager
nestle toll house
01.2015 - 08.2018
- Kept inventory within optimal levels and organized for easy use
- Kept operations smooth and professional with consistent opening, closing, and shift change task lists
Education
Associates of Applied Science -
Bossier Parish Community College
01.2021
Skills
- Customer Service
- Organizational Skills
- Operations Monitoring
- Quality Control
- User Training
- Documentation And Reporting
- Work Planning and Prioritization
- Customer interaction
- Data logging
- Workflow Management
Timeline
System Technician III – Shift Lead
gdit
09.2022 - Current
Customer Service Specialist II
GDIT
01.2021 - 09.2022
Sales Associate
walmart
08.2018 - 01.2021
Shift Manager
nestle toll house
01.2015 - 08.2018
Associates of Applied Science -
Bossier Parish Community College