Adriana Ojanuga
Miami,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
Work History
Bartender
Scarlets Cabaret
Orlando, FL
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Skilled at working independently and collaboratively in a team environment.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Influencer
Tiktok
02.2020 - Current
- Created, curated and managed published content for feed and stories across social media channels.
- Produced relevant product content to reach target customers.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
Waitress
Scarlets Cabaret
09.2023 - 10.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provided bottle service and good hospitality
- Greeted new customers, discussed specials, and took drink orders.
Collector
Synchrony Financial Inc
Orlando, FL
04.2020 - 10.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Bottle Service Waitress
Le Palace
06.2019 - 04.2020
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
Education
Associates Degree - Finance
Seminole State College of Florida
Sanford, FL05.2019
Skills
- Guest Satisfaction
- High-Volume Environments
- Hospitality and Accommodation
- Social Media Expertise
- Tiktok
- Digital Photography
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
Languages
Spanish
Professional Working
Timeline
Bartender
Scarlets Cabaret
10.2023 - Current
Waitress
Scarlets Cabaret
09.2023 - 10.2023
Collector
Synchrony Financial Inc
04.2020 - 10.2023
Influencer
Tiktok
02.2020 - Current
Bottle Service Waitress
Le Palace
06.2019 - 04.2020
Associates Degree - Finance
Seminole State College of Florida