Adriana Olivas
Bloomingdale,NJ
Summary
Dynamic professional with a proven track record in office and staff management, particularly at PT Solutions Physical Therapy. Excelled in document management and customer service, enhancing operational efficiency and client satisfaction. Skilled in strategic planning and scheduling, consistently achieving targets with a keen focus on impactful achievements over routine tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Coordinator
PT Solutions Physical Therapy
Parsippany, NJ
03.2024 - Current
- Monitor the tasks in Raintree to ensure that tasks are completed in an accurate and timely manner, and according to established guidelines.
- As needed, assist in completing tasks to ensure that they are completed in an accurate and timely manner, and according to established guidelines.
- Participate with the RAD and other management personnel to continually develop, implement, troubleshoot, improve, and maintain best practices as they relate to the position.
- Participate in, and attend, scheduled staff meetings.
- Conduct yourself in accordance with the company’s employee manual, maintaining the strictest confidentiality and discretion, and adhering to all HIPAA guidelines and regulations.
- Perform all other tasks as assigned by the RAD and/or other members of the company’s management team.
- Insurance Eligibility & Verification – On a daily basis, request and follow up on insurance eligibility and verifications.
- Authorizations – On a daily basis, request and follow up on authorizations and re-authorizations for commercial, workers' compensation, and motor vehicle accident (MVA) patients, using the appropriate portals and/or telephone calls, supporting documents, and Raintree processes.
- Chart Review and Scan Check – Review all new patients each day to ensure all fields are completed, and records are scanned into the chart under the correct document type and naming convention.
- Medical Record Request – Manage medical records requests using ProviderFlow.
- Supply Ordering – Order supplies monthly according to need and budget.
- POC Management – Monitor POC tasks and resubmissions as needed
- Support front-end responsibilities, including answering phones, scheduling and registering patients, and managing the patient flow.
- Collect copays and/or other outstanding balances at each patient visit..
- Act as a liaison with referring doctors, nurse case managers, and insurance companies.
Hairstylist's Assistant
Eric Alt Salon
Allendale, NJ
03.2023 - 05.2024
- Checked in customers for appointments, and notified stylists of clients' arrival.
- Assisted with sweeping up hair and wiping down stations to keep the salon clean and sanitary.
- Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
- Informed clients on healthy hygiene practices to keep hair and scalp clean and healthy, without imposing undue stress from excessive product application.
- Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
- Readied foils, mixed colors, and other chemicals to prepare for hair coloring, bleaching, and highlighting.
Patient Care Coordinator
JAG Physical Therapy
West Orange, NJ
03.2022 - 02.2023
- The main point of contact for patients and physical therapists is to work closely with them to deliver excellent direct care.
- Verify the patient's insurance, and explain the financial responsibility to the patient.
- Scheduling appointments for patients while maintaining a clear and concise schedule for the physical therapist.
- Answering multiline telephones with customer excellence.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Sales Floor Associate
Marshalls
Kinnelon, NJ
03.2021 - 01.2022
- I helped customers and assisted them with my knowledge and experience.
- Performed price changes, and ensured overall price integrity.
- Helped stock new merchandise to the floor, as well as keeping the floor nicely organized and clean.
- Greeted customers upon entering store and provided assistance in locating desired items.
- Operated cash register to process customer purchases accurately and efficiently.
- Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
Restaurant Server
Cedar Crest Senior Living Community
Pompton Plains, NJ
08.2018 - 10.2018
- Satisfied elders with dinner services, as well as events.
- Monitored productivity and reviewed it individually with crew members.
- Met all safety requirements and conditions in assigned areas.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
Education
Cosmetology License - Cosmetology
Parisian Beauty Academy- Paul Mitchell
Hackensack 11-2023
High School Diploma -
Butler High School
Butler06-2022
Skills
- Staff management
- Customer service
- Document management
- Office management
- Scheduling expertise
- Strategic planning
Certification
- Certified in Lash Extensions
- Certified in Laser Hair Removal
- Licensed Cosmetologist
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Love exploring nature
- Love Road-trips
- Enjoy helping others
- Exploring new towns/events
Timeline
Office Coordinator
PT Solutions Physical Therapy
03.2024 - Current
Hairstylist's Assistant
Eric Alt Salon
03.2023 - 05.2024
Patient Care Coordinator
JAG Physical Therapy
03.2022 - 02.2023
Sales Floor Associate
Marshalls
03.2021 - 01.2022
Restaurant Server
Cedar Crest Senior Living Community
08.2018 - 10.2018
- Certified in Lash Extensions
- Certified in Laser Hair Removal
- Licensed Cosmetologist
Cosmetology License - Cosmetology
Parisian Beauty Academy- Paul Mitchell
High School Diploma -
Butler High School
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