Adriana Ortiz
Customer Service
Riverdale,CA
Summary
Dynamic Equipment Rental Owner at Ohana's Jump N' Slide Party Rentals, adept at driving client satisfaction and fostering repeat business through exceptional service. Skilled in financial management and team oversight, I successfully trained staff to enhance operational efficiency, ensuring a seamless customer experience and robust business growth.
Work History
Equipment Rental Owner
Ohana's Jump N' Slide Party Rentals
- Managed day-to-day operations to ensure smooth functionality and customer satisfaction
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
Owner of Small Event Planner
Adriana's Unique Creations
01.2017 - Current
- Developed and implemented operational strategies to enhance service delivery.
- Managed daily business operations, ensuring seamless workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels to reduce waste and cost.
- Trained and mentored staff, fostering a collaborative team environment.
- Collaborated with clients to define event objectives and tailor experiences accordingly.
- Oversaw budgeting processes, tracking expenses to maintain financial accountability.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed face-to-face meetings to finalize contract for services and event details.
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
Education
Business Administration Certificate - Business Principles
06.2017
Skills
- Small business operations
- Verbal and written communication
- Client service
- Team oversight
- Contract management
- Decision-making
- Customer service
- Schedule management
Fluent in English and Spanish ability to effectively speak, read and write in both languages.
I have assisted in document translation for both English speaking and Spanish speaking individuals
Timeline
Owner of Small Event Planner - Adriana's Unique Creations
01.2017 - Current
UEI College - Business Administration Certificate, Business Principles
Equipment Rental Owner - Ohana's Jump N' Slide Party Rentals