Adriana Ortiz Duran
Mesquite
Summary
Dynamic Medical Office Assistant with proven expertise at Md Kids Pediatrics in managing patient records and scheduling. Skilled in HIPAA compliance and data entry, I excel in multitasking and providing compassionate patient support. Recognized for enhancing office efficiency and ensuring accurate insurance verification, contributing to a seamless patient experience.
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
Md Kids Pediatrics
03.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used eClinicals EHR to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Cleaning Crew Member
Coverall Cleaning Enterprises
01.2018 - 02.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
Cashier
McDonald's
10.2015 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Mesquite Academy
Mesquite, TX05.2017
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Data entry
- Medical terminology
- Insurance verification
- Managing patient records
- Appointment management
- Patient scheduling
- Phone and email etiquette
- Team leadership
- Medical records management
- Patient referrals
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Assistant
Md Kids Pediatrics
03.2022 - Current
Cleaning Crew Member
Coverall Cleaning Enterprises
01.2018 - 02.2022
Cashier
McDonald's
10.2015 - 12.2018
High School Diploma -
Mesquite Academy
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