Adriana Ossa
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
24
24
years of professional experience
Work History
Collections Manager
Optum Care FL LLC
06.2021 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Documented interactions in computer database and updated information.
- Established procedures for collection of past due amounts.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Maximize efficiency of administrative processes.
- Define employees functions and keep individuals on task.
- Manage a team of 10 direct report team members.
- Interviewing, and hiring new employees for the collections department.
Collections Manager
Optum Care Formerly Known As DaVita Medical Group
10.2014 - 06.2021
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Documented interactions in computer database and updated information.
- Monitor outstanding AR balances and take appropriate actions to ensure department is achieving national standards.
- Define employees functions and keep individuals on task.
- Responsible for interviewing, and hiring new employees for the department.
Billing and Collections Specialist
Metro Medical Management INC, New York
06.1999 - 07.2013
- Responsible for billing medical charges to insurance and patients.
- Follow up Medicare guidelines.
- Identify and correct billing errors and submit corrected claims to insurance carriers.
- Review EOBs/Remittance advice for payments errors, denials, and underpayments.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Education
No Degree - Communication Speech
SPC
Clearwater, FL10.2019
Bachelor of Science - Business Administration
Institucion Educativa Esumer
Medellin-Colombia06.1996
Skills
- Medical Billing
- ICD 10
- CPT Codes
- HIPAA
- Insurance Verification
- Performance Tracking
- Employee Retention
- Microsoft Excel
- Financial Transactions
- Auditing
- Account Receivable
- Past Due Balance Management
- Recruit Well-Qualified Staff
- Report Preparation
- Business Correspondence Writing
- Customer Service Management
- Superior Attention to Detail
- Strategic Planning
- Staff Development
- Policy Improvements
- Performance Reviews
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Manager
Optum Care FL LLC
06.2021 - Current
Collections Manager
Optum Care Formerly Known As DaVita Medical Group
10.2014 - 06.2021
Billing and Collections Specialist
Metro Medical Management INC, New York
06.1999 - 07.2013
No Degree - Communication Speech
SPC
Bachelor of Science - Business Administration
Institucion Educativa Esumer
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