Adriana Otero
Lake Wales,FL
Summary
Organized and dedicated Lead Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Lead Manager
Little Caesar's Pizza
06.2022 - Current
- Supervise food preparation stations to observe hygiene and taste quality of food served to customers.
- Lead and direct team members on effective methods, operations, and procedures.
- Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties.
- Promote positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service.
- Conduct health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconcile cash and credit card transactions to maintain accurate records.
- Maintain kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Train staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitor inventory of supplies and purchased orders to maintain adequate stock levels.
Veterinary Assistant Intern
Southern Technical College
10.2022 - 11.2022
- Completed 180 hours internship as part of certification requirement.
- Performed a variety of administrative tasks such as customer/client service calls, exam room preparation, filling scripts, and setting up lab work
- Learned how to perform scheduling, insurance verification, and the best approach for assisting with nursing animal care
- Acquired interpersonal skills for performing outgoing, responding to incoming calls, and communicating important information
- Performed gathering of patients' information and reported to instructors.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
Student - Veterinary Assistant
Southern Technical College
11.2021 - 10.2022
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Helped fellow classmates succeed by tutoring when requested.
- Took extensive notes to document lessons and further solidify learning objectives.
- Attended field trips with peers to study topics outside classroom.
- Completed projects and submitted research proposals to propel personal learning ambitions.
- Formed study groups to support exam preparation.
- Mentored other students to support collaborative learning and further promote educational unit objectives.
Sales Associate
Pet Sense
01.2022 - 06.2022
- Provided care for small animals, easing the load on the leadership team by ensuring all had access to clean kennels, food, and water
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Quickly learned how to use the cashier system to issue receipts, refunds, and credits, allowing the supervisor to focus on other tasks
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Office Administrative Assistant Internship
Customer Driven Staffing
08.2018 - 08.2021
- Supported the advancement of the company's goals by performing all aspects of the administrative function, including responding to incoming calls and redirecting them to the proper extensions or taking messages and delivering them
- Helped the administrative staff organize client documents by copying, scanning, and filing paperwork
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Utilized Microsoft software to complete task as required.
Education
Veterinary Assistant Diploma -
Southern Technical College
Auburndale, FL11.2022
High School Diploma -
Winter Haven Senior High School
Winter Haven, FL06.2021
Skills
- Customer Service
- MS Office
- Paperwork Processing
- Data Entry
- Computer Proficiency
- Animal Safety
- Reception Area Maintenance
- Cleaning and Sanitizing
- Attention to Detail
- Basic Animal Care
- Workflow Optimization
- Clerical Support
Timeline
Veterinary Assistant Intern
Southern Technical College
10.2022 - 11.2022
Lead Manager
Little Caesar's Pizza
06.2022 - Current
Sales Associate
Pet Sense
01.2022 - 06.2022
Student - Veterinary Assistant
Southern Technical College
11.2021 - 10.2022
Office Administrative Assistant Internship
Customer Driven Staffing
08.2018 - 08.2021
Veterinary Assistant Diploma -
Southern Technical College
High School Diploma -
Winter Haven Senior High School
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