Adriana Ruiz
Summary
A motivated, professional hard worker looking for an opportunity to continue to grow and learn.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Organized and dedicated to property success.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Adalease Property Managment
08.2023 - 12.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Assistant General Manager
Holiday Inn Express And Suites
02.2023 - 07.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Hotel Front Desk Supervisor
Holiday Inn Express And Suites Ohare
02.2020 - 11.2022
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Hotel Front Desk Supervisor
Holiday Inn Express And Suites
10.2018 - 02.2020
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
Education
High School Diploma -
Carl Schurz High School
Chicago, IL07.2015
Skills
- Cash Handling
- Staff Scheduling
- Hospitality
- Telephone and email etiquette
- Move-in coordination
- Lease preparation
- Knock
- Opera
- Appfolio
- Goal-oriented mindset
Languages
Spanish
Native or Bilingual
Additional Information
References
Justina Pikor, General Manager, Holiday Inn Express
Phone: 224-565-0236
Email: jpikor@prohosp.com
Veronica Cervantes, Supervisor, Holiday Inn Express & Suites Ohare
Phone: 773-294-0236
Email: vcaravantes@hieohareairport.com
Timeline
Leasing Agent
Adalease Property Managment
08.2023 - 12.2023
Assistant General Manager
Holiday Inn Express And Suites
02.2023 - 07.2023
Hotel Front Desk Supervisor
Holiday Inn Express And Suites Ohare
02.2020 - 11.2022
Hotel Front Desk Supervisor
Holiday Inn Express And Suites
10.2018 - 02.2020
High School Diploma -
Carl Schurz High School
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