Adriana Perez
The Bronx,NY
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Vardiman Eyewear
09.2018 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Efficiently completed daily tasks such as mail sorting, message taking, or other duties assigned by supervisors.
- Maintained a clean and welcoming reception area, fostering a positive atmosphere for patients and visitors.
- Handled high call volume to address patient concerns, schedule appointments, and provide information on services offered.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Manager
Oxford Dry Cleaners
06.2015 - 09.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
Century 21 Department Store
01.2012 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Hospitality Management
New York06-2011
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Strategic Planning
- Customer Relationship Management (CRM)
- Multitasking Abilities
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Vardiman Eyewear
09.2018 - 10.2024
Manager
Oxford Dry Cleaners
06.2015 - 09.2018
Sales Associate
Century 21 Department Store
01.2012 - 07.2016
High School Diploma -
Hospitality Management