Adriana Perez
Corpus Christi,TX
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Patient Care Advocate
Express Scripts Pharmacy
Corpus Christi, TX
01.2024 - Current
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified demographics and insurance information to register patients in computer system.
- Explained policies, procedures and services to patients.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
- Used pharmacy software to verify prescription and insurance information.
- Communicated with patients with compassion while keeping medical information private.
- Provided customer service by answering questions related to prescription medications.
- Explained drug coverage options to members, answering questions or concerns.
Dispatcher
S & S Investigations and Security
La Porte, TX
06.2023 - 12.2023
- Received and dispatched calls for emergency services, and redirected them to the appropriate team.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Reviewed and evaluated notes taken about news events to isolate pertinent facts and details.
- Received and processed tips about crimes, and passing them on to law enforcement.
Receptionist
Abundant Life Home Health
Brownsville, TX
08.2020 - 05.2022
- Assisted with onboarding of new employees by providing orientation information and support.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Financial Aid Clerk
Texas Southmost College
Brownsville, TX
01.2018 - 02.2020
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Maintained customer financial information and files.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Answered incoming phone calls.
Education
High School Diploma
James Pace High School
Brownsville, TX06-2017
Associate of Arts - Social Work
Texas Southmost College
Brownsville, TXSkills
- Program oversight
- Relationship building
- Proficient in multitasking, using several software programs to deliver accurate information
- First aid and safety
- Patient care
- Monitoring tools
Languages
English
Professional
Spanish
Professional
References
- Alondra Mendez (956)404-5360
- Michael Rodriguez (512)416-8744
- Juan Davila (361)905-0238
Timeline
Patient Care Advocate
Express Scripts Pharmacy
01.2024 - Current
Dispatcher
S & S Investigations and Security
06.2023 - 12.2023
Receptionist
Abundant Life Home Health
08.2020 - 05.2022
Financial Aid Clerk
Texas Southmost College
01.2018 - 02.2020
High School Diploma
James Pace High School
Associate of Arts - Social Work
Texas Southmost College
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