Adriana Pese
Independence,MO
Summary
Dynamic Office Manager at #One Pest Control with exceptional customer service and organizational skills. Proven track record in enhancing team productivity and managing vendor relationships for cost savings. Adept at maintaining confidentiality and fostering strong communication across departments, ensuring operational excellence and a harmonious workplace environment.
Overview
22
22
years of professional experience
Work History
Office Manager
#One Pest Control
06.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
PCA
Whole Person Health
09.2003 - 06.2018
- Facilitated daily living activities for patients, enhancing independence and overall wellbeing.
- Ensured proper hygiene by assisting with bathing and grooming tasks.
- Provided attentive care to improve patient comfort levels.
- Sustained a clean and safe environment to prevent infections and accidents.
- Evaluated needs by responding to patient assistance calls and providing timely support.
- Established strong family connections for updates on patient progress and concerns.
- Delivered emotional support during crises, building trust with patients and families.
- Arranged meal planning and feeding assistance while respecting dietary requirements.
Education
General Studies
William Chrisman
Independence, MO05.2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Relationship building
Timeline
Office Manager
#One Pest Control
06.2018 - Current
PCA
Whole Person Health
09.2003 - 06.2018
General Studies
William Chrisman
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