Adriana Plaza
Port Saint Lucie
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Taqueria Guadalajara. Proven ability to enhance guest relations through effective communication and problem resolution. Skilled in time management and maintaining sanitation standards, consistently achieving high customer satisfaction by promptly addressing needs and ensuring a positive dining experience. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Airbnb Cleaning
Self Employed Services
Port Saint Lucie
12.2022 - Current
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded promptly to special requests from guests for extra supplies or other items as needed.
- Replenished amenities in guest rooms according to established standards.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Restaurant Server
Taqueria Guadalajara
Winchester
05.2021 - 10.2022
- Cleaned tables and chairs to prepare dining area for next customers.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Presented menus and answered questions regarding items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Processed payments from customers using cash registers or POS systems.
- Assisted other servers as needed during peak hours or special events.
Restaurant Server
gran puerto
Waynesboro
12.2017 - 07.2021
- Cleaned tables and chairs to prepare dining area for next customers.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted other servers as needed during peak hours or special events.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Education
Graduate in Customs - International Trade
Nuevas Profesiones
Venezuela05-2008
Skills
- Customer service
- Time management
- Task prioritization
- Effective communication
- Guest relations
- Attention to detail
- Multitasking Abilities
- Calm under pressure
- Problem-solving
- Friendly, positive attitude
- Inventory management
- Sanitation standards
- Problem resolution
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Airbnb Cleaning
Self Employed Services
12.2022 - Current
Restaurant Server
Taqueria Guadalajara
05.2021 - 10.2022
Restaurant Server
gran puerto
12.2017 - 07.2021
Graduate in Customs - International Trade
Nuevas Profesiones
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