Adriana Pletcher
Greenville,SC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Receptionist
Boatwright Legal LLC
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
Social Media Expert
The Social Circle
02.2020 - 07.2023
- Conducted daily updates to social media profiles to boost company online presence.
- Identified social media trends and developments to influence PR strategies.
- Represented company and brand while responding to social media inquiries.
- Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
- Collaborated with clients to better understand unique needs, developing social media campaigns that would increase brand identity.
- Set individual goals for each month and worked hard to attain and exceed these milestones.
- Created and maintained new marketing campaigns, brand promotions and product lines.
Education
Associate of Arts - Communications
Greenville Technical College
Greenville, SC04.2024
Skills
- Travel Planning
- Business Operations Understanding
- Mail Handling
- Meeting Preparation
- Office Equipment Operation
- Database Administration
- PC Proficiency
- Verbal and Written Communication
- Telephone Skills
- Business Correspondence
- Customer and Client Relations
- Time Management
Timeline
Receptionist
Boatwright Legal LLC
06.2023 - Current
Social Media Expert
The Social Circle
02.2020 - 07.2023
Associate of Arts - Communications
Greenville Technical College
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