Adriana Polakova
Honolulu,HI
Summary
Experienced team leader proficient in managing cleaning operations with exceptional team supervision, project coordination and analytical problem-solving skills. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
Work History
Director of Operations
Good Mana Cleaning Inc.
01.2023 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Implemented effective ways into day to day work
- Supervised and thought workers on a daily basis
- Increased the portfolio of new customers and used effectively knowledge of foreign languages such as German, Swiss German, Russian, Slovak, Czech, Hungarian, and Italian.
Supervisor - Cleaner
Clean Home Dello Preite GmbH
02.2008 - 05.2018
- Supervised new workers.
- Created schedule for the team weekly.
- Cleaned and sanitized rooms according to established protocols.
- Provided assistance to other staff members with cleaning of difficult areas.
- Provided cleaning services such as residential cleanings, move-out/ in cleanings, commercial cleanings, a vacation rentals.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Performed daily facility checklists.
- Supervised supplies in inventory and submitted reorder requests.
- Used time management and efficient cleaning methods to meet deadlines.
Check-in Agent
Rental Car Herty
01.2003 - 01.2008
- Check the cars at return station, clean the car's interior and exterior, and get ready for new customer.
- Write the damage reports, cleaning fees, and charge the customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Arts - Liberal Arts And General Studies
Kapi'olani Community College
Honolulu, HI12.2022
Skills
- Strategic Planning and Execution
- Process Improvements
- Multilingual 10 languages
- Communication
Timeline
Director of Operations
Good Mana Cleaning Inc.
01.2023 - Current
Supervisor - Cleaner
Clean Home Dello Preite GmbH
02.2008 - 05.2018
Check-in Agent
Rental Car Herty
01.2003 - 01.2008
Associate of Arts - Liberal Arts And General Studies
Kapi'olani Community College