Adriana Queener
Eugene,OR
Summary
Proven in enhancing customer satisfaction and streamlining service workflows. Offering a strong work ethic and integrity, alongside a current Food Handler's Card. Skilled in multitasking and fostering team collaboration, I excel in delivering personalized service and maintaining compliance with liquor regulations.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Benessere Chiropractic Clinic
Eugene, OR
09.2023 - 05.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Cashier. Server, Food Runner
Elk Horn Brewery
06.2022 - 05.2023
- Mentored new employees on all shift duties and best practices, improving overall staff performance.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Server, Bartender
Griff's Pub
05.2022 - 12.2022
- Lottery cash outs, handling and balancing lottery machines
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed order for Grub Hub and Door Dash
Busser, Hostess, Take Out, Server
Suhsi Pure
01.2022 - 06.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Explained menu items and suggested appropriate options for food allergy concerns.
Front Desk Reception
Cris Dental
Eugene, OR
01.2017 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Coordinator
Denture Masters
Eugene, OR
03.2015 - 11.2016
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Coordination of extensive 6-9 month treatment plans, proof reading of billing codes, fees and treatment phase by order.
- Knowledge of financing options and application processing.
- Prepared patient's medical clearance for Oral Surgery with cardiologists and other physicians prior to scheduled procedure.
Skills
- Current Food Handler's Card
- Current OLCC Liquor license
- Work Ethic and Integrity
- Customer service excellence
- Reliability and punctuality
- Liquor regulations and compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Associate
Benessere Chiropractic Clinic
09.2023 - 05.2024
Cashier. Server, Food Runner
Elk Horn Brewery
06.2022 - 05.2023
Server, Bartender
Griff's Pub
05.2022 - 12.2022
Busser, Hostess, Take Out, Server
Suhsi Pure
01.2022 - 06.2022
Front Desk Reception
Cris Dental
01.2017 - 03.2020
Front Desk Coordinator
Denture Masters
03.2015 - 11.2016