Adriana Quijada
Quincy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Deputy Clerk of the Court
Gadsden Clerk of Court
03.2023 - Current
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Staff Assistant
Florida Department of Business and Professional Reg
02.2022 - 02.2023
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
- Proofread and edited documents for accuracy and grammar.
Choice Counseling Specialist
Automated Health Systems
07.2016 - 09.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Florida State University Schools (Florida High)
Tallahassee, FL 05-2016
Skills
- Data entry
- Records management
- Teamwork
- Customer service
- Critical thinking
- Documentation review
- Computer literacy
- Professionalism
- Record keeping
- Continuous improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Deputy Clerk of the Court
Gadsden Clerk of Court
03.2023 - Current
Staff Assistant
Florida Department of Business and Professional Reg
02.2022 - 02.2023
Choice Counseling Specialist
Automated Health Systems
07.2016 - 09.2021
Tallahassee Community College
High School Diploma -
Florida State University Schools (Florida High)
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