Adriana Ramirez
Corpus Christi
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
26
26
years of professional experience
Work History
Store Manager
EZ Pawn
Corpus Christi
04.2025 - 05.2025
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Planned special promotions or discounts based on market trends.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Prepared monthly reports on sales figures, expenses, profits.
- Performed regular price checks to ensure competitive pricing.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees..
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Manager
Quiznos Subs
Corpus Christi
03.2008 - 11.2012
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times..
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored inventory levels and placed orders for supplies as needed.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Maintained cleanliness and organization of work area.
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Sales Associate
Sally's Beauty Supply
Corpus Christi
01.2012 - 01.2012
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Prep Cook
Omni Hotels & Resorts
Corpus Christi
05.1999 - 12.2007
- Maintained records of daily food usage in accordance with health regulations.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Greeted clients and provided excellent customer service In Action station.
- Prepared salads, deserts, and other dishes according to established recipes.
Education
High School Diploma -
Carroll High
Tx05-1999
Some College (No Degree) - Culinary Arts
Del Mar College
Corpus Christi, TXSkills
- Customer service
- Sales strategy
- Inventory management
- Financial reporting
- Employee training
- Staff scheduling
- Cash handling
- Team leadership
- Promotional planning
- Store operations oversight
- Employee scheduling
- Relationship building and management
- Store opening and closing procedures
- Customer service management
- Employee retention strategies
- POS systems
- Personnel development
- Team leadership and coaching
- Goals and performance
- Leadership development
- Bank deposit procedures
- Strategic thinker
- Leading staff meetings
- Workday (management level )
- Power bi
- Microsoft
- Compliance management
- Accurate cash handling
Accomplishments
- In my previous position, the Store achieved 3 yearly top performance in the District
- I was elected Ez elite stores, for the highest store growth Net Revenue percentage year over year
- When becoming a store manager I made store from a negative to positive by 20 percent margin growth
Languages
Spanish
Limited
Timeline
Store Manager
EZ Pawn
04.2025 - 05.2025
Sales Associate
Sally's Beauty Supply
01.2012 - 01.2012
Shift Manager
Quiznos Subs
03.2008 - 11.2012
Prep Cook
Omni Hotels & Resorts
05.1999 - 12.2007
High School Diploma -
Carroll High
Some College (No Degree) - Culinary Arts
Del Mar College
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