Hi, I’m
ADRIANA REGIS DE FREITAS
Hayward,CA
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.
Overview
9
years of professional experience
Work History
Bloomandales
Sales Specialist Department Men
06.2024 - Current
Job overview
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Generated advertising brochure for vendor use.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Stayed current on company offerings and industry trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built diverse and consistent sales portfolio.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
Lowe's
Sales Associate
05.2021 - 09.2023
Job overview
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times.
- Enhanced tool organization by implementing a color-coding system for easy identification and retrieval.
- Improved workplace safety by ensuring all tools were properly maintained, cleaned, and stored after use.
- Facilitated smooth workflow for technicians by providing timely access to appropriate tools when needed.
Macy's
Fulfillment Expert merchandiser, specialist
04.2017 - 06.2021
Job overview
- Perform customer pickup, including retrieving orders from our back storage and delivering them curbside to the customer
- Monitor alerts to ensure Ready On Time completion of Buy Online Pick Up In Store (BOPS) orders
- Choice of goods not found to improve
- Expedite legacy orders to improve shipping speed to customers.
Nordstrom
Fulfillment Expert
01.2016 - 01.2017
Job overview
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Education
Universidade Federal do Rio de JaneiroRio de janerio, Ca
Bachelor of Arts (B.A.)
Skills
- Product Sales
- Client Account Management
- Contract Preparation
- Customer Needs Assessment
- Order Processing
- Payment Processing
- Inventory Control
- Promotional support
- Sales Development
- Business Development
- Upselling
- Flexible Schedule
- Self-Checkout Assistance
- Complex Problem-Solving
- Persuasion techniques
- Sales trends
- Retail Store Operations
- Inventory Tracking
- Shipment Processing
- Cash Handling Accuracy
- Dispute Mediation
References
References available upon request
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Sales Specialist Department Men
Bloomandales
06.2024 - Current
Sales Associate
Lowe's
05.2021 - 09.2023
Fulfillment Expert merchandiser, specialist
Macy's
04.2017 - 06.2021
Fulfillment Expert
Nordstrom
01.2016 - 01.2017
Universidade Federal do Rio de Janeiro
Bachelor of Arts (B.A.)
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