Adriana Reyes
Desert Hot Springs,CA
Summary
Proven leader with a track record of enhancing operational efficiency at Unifi Service through expert team development and conflict resolution. Skilled in staff training and safety procedures, achieving high customer satisfaction. Demonstrates exceptional problem-solving and communication abilities, driving significant improvements in team performance and service delivery.
Overview
8
8
years of professional experience
Work History
Supervisor of Operations
Unifi Service
06.2022 - 05.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Airline Ticket Agent
Airport Terminal Services, ATS
08.2016 - 05.2022
- Verified passenger documentation to ensure compliance with international travel requirements.
- Ensured data privacy by adhering to strict security protocols while accessing sensitive passenger information.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Checked baggage at gate and loaded onto ramp.
- Directed passengers to correct airport terminal locations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled baggage check-in efficiently, reducing wait times for passengers at the airport counter.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Rubidoux High School
Riverside, CA06-2002
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Coaching and mentoring
- Staff evaluation
- Verbal and written communication
- Safety procedures
- Operational planning
- Task delegation
- Damage control
- Problem-solving
- Staff management
- Staff training
- Schedule management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor of Operations
Unifi Service
06.2022 - 05.2024
Airline Ticket Agent
Airport Terminal Services, ATS
08.2016 - 05.2022
High School Diploma -
Rubidoux High School
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