Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Rivas

Franklin,NJ

Summary

Dedicated professional with a proven track record at Perona Farms and Apulia Risto-Pizza, enhancing guest experiences through exceptional customer service and a strong work ethic. Skilled in cash handling and maintaining cleanliness standards, I excel in fast-paced environments, consistently achieving positive feedback. My ability to adapt and collaborate has significantly improved service efficiency and guest satisfaction. Strong focus on teamwork and consistently meeting changing needs. Skilled in managing multiple tasks and handling customer inquiries. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

2
2
years of professional experience

Work History

Event Server

Perona Farms
08.2022 - 04.2024
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Checked on tables and drink needs while refilling water glasses and bringing supplies to customers.
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
  • Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
  • Monitored dietary restrictions and served guests with special needs.

Dog Bather

Goodbye Stinky Paws
04.2024 - 06.2024
  • Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Reduced appointment cancellations by promptly confirming scheduled bookings with clients.
  • Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
  • Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
  • Contributed to a positive team environment by assisting coworkers with tasks as needed.
  • Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
  • Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Server

Apulia Risto-Pizza
08.2024 - 10.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Science - Psychology

Sussex County Community College
Newton
06-2025

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Cleanliness standards
  • Hospitality service expertise
  • Creative
  • Hard working

Timeline

Server

Apulia Risto-Pizza
08.2024 - 10.2024

Dog Bather

Goodbye Stinky Paws
04.2024 - 06.2024

Event Server

Perona Farms
08.2022 - 04.2024

Associate of Science - Psychology

Sussex County Community College

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