ADRIANA RIVAS JOUVE
Davenport,FL
Summary
Dependable Food Runner/Busser successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Food Runner/Table Busser
Ocean Prime
02.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Cleared tables immediately after guests left in preparation for next party.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted with bussing tables and cleaning up spills.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
KITCHEN TEAM LEADER
SoFresh
05.2022 - 02.2023
- Observed safe temperature storage of all food products to prevent spoilage
- Trained new staff in kitchen operations, procedures and food prep standards
- Communicated with cooks to achieve timely and accurate food orders
- Responded promptly to issues with customers and food preparation
- Verified daily prep lists to confirm correct amount of prepared products
- Followed sanitation and food safety standards to prevent illnesses
- Weighed or measured ingredients
- Cut various foods, such as fruits and vegetables, to prepare for cooking and serving
- Assisted cooks and kitchen staff with various tasks as needed and provided cooks with needed items
- Packaged take-out foods and served food to customers
- Prepared variety of foods, such as meats, vegetables and desserts according to customers' orders, supervisors' instructions and approved procedures
- Used manual and electric appliances to clean, peel, slice and trim foods
- Stored food in designated containers and storage areas to prevent spoilage
- Sliced, cut or ground meat, poultry and seafood to prepare for cooking
Education
Bachelor of Science - Business Management
Valencia College
Orlando, FL01.2025
Associate of Arts - Business Management
Valencia College
Orlando, FL12.2023
Skills
- Bilingual
- Adaptability
- Communication skills
- Customer service
- Problem solving
- Leadership
- Creativity
- Organization
- Collaboration
- Active Listening
- Teamwork
- Responsibility
- Multitasking and Organization
- Staff Supervision
- Inspection and Observation
- Safe Food Handling
- Money Handling
- Customer Service
- Worker Training
- Fluent Spanish
- Client Communication
Awards
Honor student
Languages
Spanish
Native or Bilingual
Timeline
Food Runner/Table Busser
Ocean Prime
02.2023 - Current
KITCHEN TEAM LEADER
SoFresh
05.2022 - 02.2023
Bachelor of Science - Business Management
Valencia College
Associate of Arts - Business Management
Valencia College