Summary
Overview
Work History
Education
Skills
Timeline
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ADRIANA RIVERA

BRONX

Summary

With over ten years of extensive experience in the healthcare sector, I possess a comprehensive understanding of the industry. Throughout my career, I have held various roles that have enabled me to closely interact with patients and healthcare providers, gaining valuable insights into their unique needs and challenges. This dual perspective has equipped me with the skills necessary to foster effective communication and collaboration among diverse stakeholders.

Overview

9
9
years of professional experience

Work History

Care Coordinator

Atria institute
09.2024 - Current
  • Provided high-level administrative support to clinical teams by coordinating meetings, managing calendars, arranging conference calls, and efficiently handling phone inquiries.
  • Ensured smooth clinical operations by accurately scheduling appointments, referrals, and other interactions for clinical staff and membership teams, consistently maintaining timely updates in administrative systems.
  • Supported clinical staff by procuring and maintaining medical records from external practices and utilizing EMR systems with strict confidentiality to ensure comprehensive record-keeping.
  • Actively facilitated organization for the clinical team by implementing proactive communication to keep all team members on schedule throughout the day.
  • Developed expertise in the Institute’s technology, processes, and best practices to enhance the patient experience and streamline team workflows.
  • Upheld a professional and courteous demeanor in interactions with internal and external stakeholders, contributing to a positive environment.
  • Assisted with after-hour and weekend coverage, ensuring the continuity of patient and clinical support services as needed.
  • Streamlined patient scheduling processes, leading to a 20% reduction in appointment delays andimproved patient satisfaction scores.

SENIOR MEDICAL SECRETARY

Weill Cornell Medicine
06.2018 - 09.2024
  • Spearheaded administrative and clinical scheduling for a team of four physicians, including the CEO, ensuring seamless operations across a high-demand setting.
  • Enhanced patient experience by managing high-volume calls, effectively triaging inquiries, and coordinating complex schedules for residency and fellowship programs.
  • Spearheaded the training of 10+ administrative staff, resulting in a 15% improvement in teamefficiency and a 25% reduction in scheduling errors
  • Led prior-authorization processes and laboratory orders, improving turnaround times for patient treatment plans.
  • Supervised and trained medical admin staff, fostering a collaborative and efficient team culture; contributed to recruitment processes, assisting in interviewing candidates to build a capable team.
  • Initiated cost-control strategies and analyzed workflow efficiencies, achieving a 15% improvement in operational productivity.
  • Assistant to ceo (conference bookings, travel arrangements)

PATIENT COORDINATOR

Weill Cornell Medicine
11.2017 - 06.2018
  • Managed front-end revenue cycle processes, ensuring accuracy in patient check-in/check-out and optimizing payment collection procedures.
  • Developed new scheduling methods that reduced patient wait times by 20%, significantly enhancing patient satisfaction in the Endocrinology, Gastroenterology, Hematology, and Oncology departments.
  • Coordinated multi-department patient care, facilitating effective communication and seamless patient transitions across specialties.
  • Streamlined appointment processes and enhanced interdepartmental collaboration, leading to improved efficiency and patient outcomes.

PATIENT ACCESS COORDINATOR

Columbia University Medical Center
10.2015 - 09.2017
  • Managed high-volume patient scheduling in an Orthopedics call center, ensuring effective appointment coordination and patient follow-up.
  • Strengthened patient compliance by providing clear communication regarding payment policies, required documents, and pre-authorization requirements.
  • Implemented streamlined workflows that reduced appointment scheduling time by 10%, resulting in higher patient throughput and operational efficiency.

Education

BS - PSYCHOLOGY PRE-COUNSELING

Capella University
10.2024

Diploma - MEDICAL ADMINISTRATIVE ASSISTANT

Ultimate Medical Academy
01.2015

HIGH SCHOOL DIPLOMA -

Lehman High School
06.2010

Skills

  • Epic
  • Spruce
  • Athena
  • Zendesk Proficiency
  • Slack Proficiency
  • Startup Environment Experience
  • Microsoft Outlook Proficiency
  • Mental health/Nutrition/Integrative Medicine
  • Effective communication abilities
  • Medical terminology expertise
  • Strong interpersonal skills
  • Employee Training
  • Policy and procedure implementation
  • Appointment Coordination
  • Clinical Support
  • Patient Record Updates
  • Analytical Thinking Skills
  • Administrative Support Skills
  • Healthcare Administrative Procedures
  • Technical Software Skills
  • Fundamentals of Management
  • Health Information Management
  • Understanding of HIPAA Regulations
  • Understanding of Patient Procedures
  • Proficient in EMR Systems
  • Professional Communication Skills
  • Insurance Coverage Verification
  • Proficient in Medical Terms

Timeline

Care Coordinator

Atria institute
09.2024 - Current

SENIOR MEDICAL SECRETARY

Weill Cornell Medicine
06.2018 - 09.2024

PATIENT COORDINATOR

Weill Cornell Medicine
11.2017 - 06.2018

PATIENT ACCESS COORDINATOR

Columbia University Medical Center
10.2015 - 09.2017

BS - PSYCHOLOGY PRE-COUNSELING

Capella University

Diploma - MEDICAL ADMINISTRATIVE ASSISTANT

Ultimate Medical Academy

HIGH SCHOOL DIPLOMA -

Lehman High School

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ADRIANA RIVERA