Adriana Roberts
Columbus
Summary
Proven leader and efficient problem-solver, adept in customer service and cleaning protocols from roles at Rallys Fast Food Restaurant to Hotel LeVeque. Excelled in maintaining high sanitation standards and fostering team collaboration, enhancing operational efficiency. Skilled in communication, significantly improved record-keeping accuracy, and fostered positive customer experiences.
Overview
7
7
years of professional experience
Work History
Drive-Thru Cashier
Rallys Fast Food Resturant
09.2023 - 05.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Cashier Team Lead
Family Dollar
07.2018 - 04.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Assistant Manager
Famous Footwear
10.2017 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Clerical Assistant
CWA Local 1105
05.2017 - 10.2017
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Housekeeper
Hotel LeVeque
01.2017 - 05.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
GED -
Fairfield Career Center
Columbus, OH12-2021
Skills
- Cleaning and sanitation
- Excellent communication
- Customer service
- Problem-solving
Timeline
Drive-Thru Cashier
Rallys Fast Food Resturant
09.2023 - 05.2024
Cashier Team Lead
Family Dollar
07.2018 - 04.2020
Assistant Manager
Famous Footwear
10.2017 - 06.2018
Clerical Assistant
CWA Local 1105
05.2017 - 10.2017
Housekeeper
Hotel LeVeque
01.2017 - 05.2017
GED -
Fairfield Career Center
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